G
Guest
After manually removing a variant of the Beagle virus from a customer's xp
pro sp1 machine, I tried to run an online scan and windows update and got an
error that the security settings in IE did not allow activex to be run, and
since defaulting IE settings and even adjusting the security level to low did
not cure it, nor did an IE reinstall, it was time to do a repair reinstall.
The customer, who is a school teacher, had bought the system used from the
school. It had originally been running win2k prof, but had been upgraded by
the school to xp pro.
Neither I nor the customer know the details of how it was upgraded. It is
running xp from the c:\windows directory and does not have a c:\winnt
directory, which would have been the default used by win2k prof. So I don't
know if an upgrade edition of xp pro was used, or if it was a format &
install.
Since the school had not affixed the coa xp pro label to the case, I used a
key retriever to record the license key, popped a generic xp pro sp1 cd in
and proceeded with the repair reinstall. The problem is that it says "invalid
key" when I try to use the key that it had been using. I suspect that the CD
that was used to do the install might have been an academic version, and I
suspect that the key series used with those, if there is such a thing, is not
compatible with the non-academic version. Since the customer has been unable
to find any xp cd that might have come with the machine, if he even got one,
it is now stuck at that point of the install.
Can anyone tell me if my suspicions are correct? I know I am entering the
key correctly, as it is still in the registry and I can view it while in
setup.
pro sp1 machine, I tried to run an online scan and windows update and got an
error that the security settings in IE did not allow activex to be run, and
since defaulting IE settings and even adjusting the security level to low did
not cure it, nor did an IE reinstall, it was time to do a repair reinstall.
The customer, who is a school teacher, had bought the system used from the
school. It had originally been running win2k prof, but had been upgraded by
the school to xp pro.
Neither I nor the customer know the details of how it was upgraded. It is
running xp from the c:\windows directory and does not have a c:\winnt
directory, which would have been the default used by win2k prof. So I don't
know if an upgrade edition of xp pro was used, or if it was a format &
install.
Since the school had not affixed the coa xp pro label to the case, I used a
key retriever to record the license key, popped a generic xp pro sp1 cd in
and proceeded with the repair reinstall. The problem is that it says "invalid
key" when I try to use the key that it had been using. I suspect that the CD
that was used to do the install might have been an academic version, and I
suspect that the key series used with those, if there is such a thing, is not
compatible with the non-academic version. Since the customer has been unable
to find any xp cd that might have come with the machine, if he even got one,
it is now stuck at that point of the install.
Can anyone tell me if my suspicions are correct? I know I am entering the
key correctly, as it is still in the registry and I can view it while in
setup.