XP Fax Printer problem

[Dave Mosbruger]

I have XP Home Edition and an ActionTec router. The problem is that the fax
printer is not sending the fax. Specifically, I open a document in a Windows
application, select "Print", select the Fax printer, complete the fax wizard,
but nothing happens. If I check the fax printer status, it shows the printer
status as online and ready, with one document waiting to be printed. More
interestingly, if I choose "New fax" from the fax console and go through that
wizard to dial my cell phone, my cell phone rings. I think that tells me my
modem and cables are all OK?

I've uninstalled and reinstalled the fax services (using add/remove
software from the control panel), the fax printer (using Printers and Faxes
from the control panel), and the modem to no avail. All the service
dependencies are started. Any ideas on what the problem might be?

As a side note, I had this same problem a few months back and thought I
overcame it by adjusting the dialing rules, but that hasn't helped this time.

 

[db ´¯`·.. >]

not sure if your implying that
you are using a router or a
modem.

however, if you are talking about
a modem you might double check
to ensure your fax is set to
send immediately.

also, some anti virals and
even a firewall may be blocking
the execution of opening a com
port and sending data.

in addition, most bios have
a settings for communications
and you would want to ensure
the setting is enabled and set
to full.


--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

 

[Patrick Keenan]

I have XP Home Edition and an ActionTec router.

The router is not relevant to faxing, and can lead one to think that you are
attempting to fax via DSL, which of course doesn't work.

What is the fax modem?

The problem is that the fax
printer is not sending the fax. Specifically, I open a document in a
Windows
application, select "Print", select the Fax printer, complete the fax
wizard,
but nothing happens. If I check the fax printer status, it shows the
printer
status as online and ready, with one document waiting to be printed.

So, something DID happen. The fax task was prepared, and is now waiting to
be sent.

More
interestingly, if I choose "New fax" from the fax console and go through
that
wizard to dial my cell phone, my cell phone rings. I think that tells me
my
modem and cables are all OK?

Try that test to an actual fax line.

I've uninstalled and reinstalled the fax services (using add/remove
software from the control panel), the fax printer (using Printers and
Faxes
from the control panel), and the modem to no avail. All the service
dependencies are started. Any ideas on what the problem might be?

As a side note, I had this same problem a few months back and thought I
overcame it by adjusting the dialing rules, but that hasn't helped this
time.

Do you have a setting to send at an off-peak time? Can you tell it to SEnd
Now?

HTH
-pk

 

[Dave Mosbruger]

My thanks to both responders, and my apologies for typing "router" instead of
"fax modem". I just upgraded my broadband service and have routers on the
brain!

Using the "Send a Fax wizard" did not work when I tried sending to a real
fax number. The fax is set to "send now", and I boosted the priority to
"High".

I am using AVG anti-virus and the XP firewall. In the firewall settings, fax
console is one of the checked programs.

I inadvertently dropped the Fax Console shortcut on the Start Menu onto the
Send Fax shortcut and a window opened saying "The fax printer cannot be
accessed. Make sure it is setup properly." I thought uninstalling and
reinstalling would have taken care of a setup problem?

Thanks,

Dave

 

[db ´¯`·.. >]

ok, then also be sure
that the fax modem is
connected to a dsl filter,
like your phone is.

also, as a test you may
want to disconnect the
dsl modem to see if by
chance your system is
experiencing conflicts
between them.

btw: is this an internal
modem or external and
have you updated the
drivers directly from its
homesite?
--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

 

[smlunatick]

My thanks to both responders, and my apologies for typing "router" instead of
"fax modem". I just upgraded my broadband service and have routers on the
brain!

Using the "Send a Fax wizard" did not work when I tried sending to a real
fax number. The fax is set to "send now", and I boosted the priority to
"High".

I am using AVG anti-virus and the XP firewall. In the firewall settings, fax
console is one of the checked programs.

I inadvertently dropped the Fax Console shortcut on the Start Menu onto the
Send Fax shortcut and a window opened saying "The fax printer cannot be
accessed. Make sure it is setup properly." I thought uninstalling and
reinstalling would have taken care of a setup problem?

Thanks,

Dave











- Show quoted text -

What type of broadband service? If you have gotten a DSL type opf
service, you will need to add a DSL filter to the phone jack the "fax
modem" is using also. Standard fax modems use the "analog" signals on
the phone line and needs the DSL signals filtered out.

 

[Dave Mosbruger]

This is not a cable/dsl modem, just a regular internal fax modem connected to
a phone line. My phone and Internet services both come through Verizon FIOS,
but they say my phone (and modem) work just as they did before the
conversion. The initial conversion took place a year ago, so I agree that
isn't the problem.

I went back to the ActionTec site and reinstalled the driver listed in their
archives. When I tried sending the fax as before, it didn't even register in
the print queue.

For whatever reason, I went ahead and added the recipient to my address book
and selected them again, removed the "manual" entry, and tried again. Guess
what? The fax was sent this time. Don't know if this is the permanent
solution or if the stars lined up one time.

Thanks for your suggestions. The manufacturer site was probably a good one
inasmuch as XP keeps trying to install a driver for an Agere modem. I think
that is the latest incarnation of the Lucent Win Modem that originally came
with the computer, not the ActionTek I replaced it with later.

Dave

 

[Dave Mosbruger]

Thanks again, and I apologize for seemingly adding to the confusion. I get
phone and Internet service through Verizon FIOS. The internet service is
being updated, but the phone service isn't affected, and I'm going through an
internal analog fax modem. My last fax attempt was successful, although I'm
still not certain why. The trick seemed to be adding the recipient to my
address book and using that entry instead of manually adding through the
wizard. I doubt that is the real answer, but that was the sequence that
finally kicked off a fax.

Dave

 

[db ´¯`·.. >]

glad you got it
going.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces