XP Crashes with Canon F60 Printer/Scanner

[Kim]

Hi, I have Canon Multi Print Scanner F60 and a Dell
GX260 with XP Pro. Most every time I turn on the F60 my
system crashes with a USB exception. I have all of the
Microsoft XP updates including the USB update and have
uninstalled and reinstalled the Canon drivers, and I have
all of the current drivers installed from Dell. I can't
isolate the issue although I assume it is the XP
processing of USB 2.0. Does anyone have any answers? I
also have a USB Optical mouse.
..

 

[Sage Schreiner [MSFT]]

Hi Kim --

This is a bit of a long shot, but is the F60 plugged into your PC via a USB
hub? If it is, is the hub powered (i.e. it has a separate powersource)? If
it's plugged in via a hub, but the hub isn't powered, you may consider
replacing with a powered hub -- these cost about $20. An easy way to test if
this is the problem is try plugging the F60 directly into your PC. I have
seen unpowered hubs cause device initialization problems like you're
describing.

If you don't have a hub, then I'm not sure what you're seeing. The Canon F60
uses Canon's proprietary I/O software to talk to the device, and that could
be the problem -- you might try calling Canon support.

--
Sage Schreiner
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Kim]

Thanks for the insight, I do not have a hub, it is
direct, but there are multiple usb devices connected.
The screen I get is the XP Blue Screen of Death. Any
other suggestions?