xp crashes & ms windows antispyware

[Guest]

My wife installed Windows Antispyware today. I was not home at the time so I
only have sketchy info on what she was specifically done. She ran the
antispyware app & removed (via the antispyware dialog) the files it
identified. That's about all I know. At this point my Windows XP home
desktop boots but shuts itself down shortly after. I booted in safe mode,
and got the same results. I booted to "last know good config" same results.
Looks like a bad interaction between McAfee & MS Antispyware. Not being
there when the "deed was done" I do not know what was actually removed. The
error messages & dialog boxes I am seeing are:
1 - "McAfee VirusScan: an error occured while initializing ActiveShield.
Your system may be running low on resources or disk space. Please close
other applications and try restarting ActiveShield"
- task manager shows a normal looking spike in CPU usage during startup
that goes back down once most apps have launched & over 500 MB phys memory
available. During the CPU spike mpftray.exe is a big user, so McAfee is
trying to do something.
shortly after that I see the following message:
2 - "System Shutdown: The system is shutting down.... Message: Windows
must now restart because the Remote Procedure Call (RPC) Service terminiated
unexpectedly"

Did Antispyware only partially uninstall something that is still trying to
RPC out of the machine? The desktop won't stay up long enough for me to
shutdown McAfee or MS Antispyware. Right now I have a broken machine.
Please advise.

 

[Shenan Stanley]

My wife installed Windows Antispyware today. I was not home at the
time so I only have sketchy info on what she was specifically done.
She ran the antispyware app & removed (via the antispyware dialog)
the files it identified. That's about all I know. At this point my
Windows XP home desktop boots but shuts itself down shortly after. I
booted in safe mode, and got the same results. I booted to "last
know good config" same results. Looks like a bad interaction between
McAfee & MS Antispyware. Not being there when the "deed was done" I
do not know what was actually removed. The error messages & dialog
boxes I am seeing are: 1 - "McAfee VirusScan: an error occured while
initializing ActiveShield. Your system may be running low on
resources or disk space. Please close other applications and try
restarting ActiveShield" - task manager shows a normal looking
spike in CPU usage during startup
that goes back down once most apps have launched & over 500 MB phys
memory available. During the CPU spike mpftray.exe is a big user, so
McAfee is trying to do something.
shortly after that I see the following message:
2 - "System Shutdown: The system is shutting down.... Message:
Windows must now restart because the Remote Procedure Call (RPC)
Service terminiated unexpectedly"

Did Antispyware only partially uninstall something that is still
trying to RPC out of the machine? The desktop won't stay up long
enough for me to shutdown McAfee or MS Antispyware. Right now I have
a broken machine. Please advise.

Use system restore and restore to a point before the issue was noticed.

 

[Guest]

Another aspect which *may* be envolved:
What kind of account did your wife log into when she installed the spyware
software? If it wasn't an administrator level account, that will explain why
it only partially works or not completely works.

After you do the System restore, reinstall BOTH your AntiVirus and
AntiSpyware software as an Administrator;
Turn OFF System restore;
Reboot into Safe Mode and rescan your entire computer with both the
AntiVirus and Spyware scanners;
Clean all infections as directed;
Reboot into Normal mode and turn System restore back on.

 

[Guest]

My wife installed Windows Antispyware today. I was not home at the time so I
only have sketchy info on what she was specifically done. She ran the
antispyware app & removed (via the antispyware dialog) the files it
identified. That's about all I know. At this point my Windows XP home
desktop boots but shuts itself down shortly after. I booted in safe mode,
and got the same results. I booted to "last know good config" same results.
Looks like a bad interaction between McAfee & MS Antispyware. Not being
there when the "deed was done" I do not know what was actually removed. The
error messages & dialog boxes I am seeing are:
1 - "McAfee VirusScan: an error occured while initializing ActiveShield.
Your system may be running low on resources or disk space. Please close
other applications and try restarting ActiveShield"
- task manager shows a normal looking spike in CPU usage during startup
that goes back down once most apps have launched & over 500 MB phys memory
available. During the CPU spike mpftray.exe is a big user, so McAfee is
trying to do something.
shortly after that I see the following message:
2 - "System Shutdown: The system is shutting down.... Message: Windows
must now restart because the Remote Procedure Call (RPC) Service terminiated
unexpectedly"

Did Antispyware only partially uninstall something that is still trying to
RPC out of the machine? The desktop won't stay up long enough for me to
shutdown McAfee or MS Antispyware. Right now I have a broken machine.
Please advise.

I just had the same problem and I cannot get the computer to stay on long enough to uninstall the program. I cannot even get to the control panel. I have hit f8 and gone to the the startup that says start at the last good configuration and it doesn't work. Please advise me. Thank you.

 

[Guest]

 

[Guest]

My computer says that program/newdot~1\newdot~1.dll cannot be found. It also says that microsoft antispyware has incurred a critical error #101 and has to be uninstalled and then reinstalled. But, I cannot uninstall it since it appears that my uninstall has been either stopped or removed. The rpc starts almost immediately, and then the computer shuts down. Please assist me, thank you.