Would you want THESE GUYS touching your PC?

[Brian W]

65% of my clients come from Geek Squad
for example:
One of my clients brought in his pc because it was running very slow
He was running xp sp2, 30 gig hd, 256 mb ram
and was running, turbo tax, quicken, office type programs
and on top of this was running mega big games
They told him the computer needed a clean up
So he paid $79.99 to clean it up and $50 to put Norton AV on it
He took it home and found it was running slower than it was before and
programs were crashing all over.
He brought it back and they told him it was his cd burner causing this
problem.
funny how now they feel it is his cd burner causing the problem-
So another $75 later, they installed a new cd burner
Well seems that did not work either
He found me by another client that I have that happens to be his friend.
The first thing I looked at was the memory (which Geek Squad should have
looked at first)
How do you run all these mega programs and expect the computer to go
faster on 256mbs of ram?
I put in a gig for him and guess what? no more crashing and no more slow
downs.
I also removed Norton because i feel it hogs everything and put on AVG
free which also made a mega difference.

I can give you other horror stories. These guys are only out for the
money and it seems they do not hire qualified techs. Anyone with a brain
would have been able to figure out it was his memory to begin with.
Wonder why they never tried that first,,,

robin

This makes the 'tech guys' at PC World in the UK look intelligent!