Word XP will not paste, gives a phone? symbol instead

[Guest]

When I cut information from a web page or another document and try to paste it into a Word XP document, I get a symbol instead, it looks kind of like a cell phone. Anyone know how to get paste to paste the info that was cut? Thanks in advance

 

[Bill Foley]

Copy it, click "Edit", "Paste special", "Unformatted text". See if that
works.

--
Bill Foley, Microsoft MVP (PowerPoint)
www.pttinc.com
Check out PPT FAQs at: http://www.rdpslides.com/pptfaq/
"Success, something you measure when you are through succeeding."

When I cut information from a web page or another document and try to

paste it into a Word XP document, I get a symbol instead, it looks kind of
like a cell phone. Anyone know how to get paste to paste the info that was
cut? Thanks in advance

 

[Shauna Kelly]

Hi John

Other people have reported seeing a cell phone appear when they try to
paste in Word 2002. What you're seeing may be the new Paste Options
button (it is supposed to be a picture of an old-fashioned clipboard).

See http://www.shaunakelly.com/word/styles/HowPasteOptionsWorks.html for
details.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word

When I cut information from a web page or another document and try to

paste it into a Word XP document, I get a symbol instead, it looks kind
of like a cell phone. Anyone know how to get paste to paste the info
that was cut? Thanks in advance

 

[Guest]

Hi Shawna
Thanks for you suggestion, but this is not the clipboard that your article discribes. I do get the clip board and it's drop down list and this cell phone symbol is not it. If you recopy and repaste, then you get the proper text. When I paste for the second time. I did find another person with the exact same problem tonight, when I was looking to see if I had any answers to my question.The cell phone includes the expansion dots that you can use to enlarge or shrink the image. If you click on it, you only get the option to change the picture properties. I do have bluetooth driver's installed on my computer, so I was wondering if that had anything to do with this.

 

[Beth Melton]

Hi John,

I believe it is an add-in from Bluetooth. There have been several
similar reports but so far I no one has confirmed a solution, other
than uninstalling the software.

So far none of the typical searches for the add-in have been fruitful
but it doesn't hurt to check them again:

- Take a look under Tools/Templates and Add-ins and see if you have
any global templates/add-ins installed. If found they will be one of
your Startup folders. The location of the Word Startup folder can be
found under Tools/Templates and Add-ins and the Office\Startup folder
is located in the Office installation path. Move the files out of the
folder to prevent them from loading when Word starts.

- In Word go to Help/About Microsoft Word and click the "System Info"
command. Navigate to Office 10 Applications\Microsoft Word 2002\COM
Add-ins and check the listed add-ins. If you find one from Bluetooth
then search for the file and rename it to prevent it from loading.

If that doesn't work then download the Process Explorer from:
http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

- Start Word
- Run the Process Explorer utility
- In the upper pane select Winword.exe
- Locate the "View DLLs" command in the Toolbar (if you see View
Handles then View DLLs is already in use)
- In the lower pane locate the DLLs and see if you can determine which
DLL could be causing the issue. The Description and Company Name
columns may help you out. (Click the Name column heading to sort)
- Locate the path for the DLL in a column on the right
- Once found exit Word and rename the DLL to prevent it from loading.

Note it is best to rename the file extension rather than the file
name.

If you can not determine if a DLL is needed by the application then
use File/Save As to save a copy of the data as text. Then you can
copy/paste the DLLs from the Notepad for us to take a look at.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

Hi Shawna,
Thanks for you suggestion, but this is not the clipboard that your

article discribes. I do get the clip board and it's drop down list and
this cell phone symbol is not it. If you recopy and repaste, then you
get the proper text. When I paste for the second time. I did find
another person with the exact same problem tonight, when I was looking
to see if I had any answers to my question.The cell phone includes the
expansion dots that you can use to enlarge or shrink the image. If you
click on it, you only get the option to change the picture properties.
I do have bluetooth driver's installed on my computer, so I was
wondering if that had anything to do with this.

 

[Beth Melton]

Hi John,

I have received confirmation in another newsgroup that the add-in is a
Bluetooth DLL causing the problem. The Process Explorer should help
you identity it.

I've asked the other poster for the name of the DLL but if you find it
could you please provide the name for us? It would be of great help
for others encountering the same issue. Thanks!

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Beth Melton]

Another follow-up:

The DLL for the Bluetooth add-in is CSH.DLL.

Note you should rename the file extension instead of the file name.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/