G
Guest
A customer, using a set of Templates we sell as a commercial product, is
using Word 2003 and Windows XP. He reports that after creating a document
based on one of our templates, then opening it again, it is no longer
attached to the template.
When I step him through reattaching the document to the template over the
phone (Tools > Templates and Add-in > Attach) he sees the template in the
list that displays, but when he selects it and clicks OK, an error message
displays: "The document does not exist."
This is crazy. The template absolutely exists because he just used it to
create the document, which had all functionality provided by the template
right up to the point he closed the document and opened it again. I have
entered the error message into the knowledge base and nothing is returned.
He has reinstalled the templates several times and I know the problem is not
in the template itself. These templates have run on thousands of computers
(since Word 6) and we have never encountered this problem.
Any help would be greatly appreciated.
using Word 2003 and Windows XP. He reports that after creating a document
based on one of our templates, then opening it again, it is no longer
attached to the template.
When I step him through reattaching the document to the template over the
phone (Tools > Templates and Add-in > Attach) he sees the template in the
list that displays, but when he selects it and clicks OK, an error message
displays: "The document does not exist."
This is crazy. The template absolutely exists because he just used it to
create the document, which had all functionality provided by the template
right up to the point he closed the document and opened it again. I have
entered the error message into the knowledge base and nothing is returned.
He has reinstalled the templates several times and I know the problem is not
in the template itself. These templates have run on thousands of computers
(since Word 6) and we have never encountered this problem.
Any help would be greatly appreciated.