Word Closes Slowly

[Guest]

I have Windows XP(SP2) with Office 2002 and Norton AV Pro, and noticed that
Word documents (and the program) open and close slowly. It sometimes takes
between 5-10 seconds for the program to close. Other times it takes a little
less.

Excel and PowerPoint open and close very quickly.

Any ideas on why this happens and what I can do? I defragmented the drive
but it doesn't seem to make a difference. I know that Norton scans documents
before opening but this shouldn't affect closing them.

Thanks

 

[Graham Mayor]

Turn off Norton AV's Office plug-in. It does nothing useful and creates all
kinds of hangups in Word.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Thank you for your reply. I tried disabling the Norton AV Office Plug-in but
it didn't seem to help.

Note: another account on the same computer has no problem (delay) in opening
or closing Word. Could it be related to the normal.dot template? If so, how
should I replace/rename/move it? If I delete it will Word create another .dot
template?

Thanks

 

[Graham Mayor]

Despite the implications of the page URL name - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm which will help you
troubleshoot ancilliary files.

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

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