WMM won't capture video from DV camcorder

[KateMor]

I have a Canon ZR500 miniDV camcorder. WMM recognizes that it's plugged in
and everything. When I go to capture video, it rewinds the video, but just
when it's about to switch to "capture video" mode or whatever, a popup comes
up saying that an "unknown error has occured". I have no idea what to do..I
REALLY need help!!! Anyone with any knowledge about capturing video on WMM is
free to answer.

 

[John Inzer]

I have a Canon ZR500 miniDV camcorder. WMM recognizes that it's
plugged in and everything. When I go to capture video, it rewinds the
video, but just when it's about to switch to "capture video" mode or
whatever, a popup comes up saying that an "unknown error has
occured". I have no idea what to do..I REALLY need help!!! Anyone
with any knowledge about capturing video on WMM is free to answer.

=========================
Just wondering...are you using the
FireWire IEEE 1394 connection?

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[nancy]

Nancy writes--I use a 1394--it will reweind the tape but then it comes up not
recognizing the camcorder or it will say another program is using it. Help

 

[John Inzer]

Nancy writes--I use a 1394--it will reweind the tape but then it
comes up not recognizing the camcorder or it will say another program
is using it. Help

=======================================
Sorry...I don't have the answer...maybe
someone else will offer some ideas.


--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk