wireless won't connect

G

Guest

I have a new HP laptop, and a wireless dsl router we've had for awhile. Two
other computers work normally on the wireless but the new HP with Vista won't
connect. All firewalls are off, all the settings are basic, no encryption,
and as far as I can tell the router and computer have the same settings.
Vista shows the SSID and good signal strength, but won't connect. I did cmd
netsh wlan connect "name" and get error 0X57. Is this a clue to what is wrong?
 
R

Robert L \(MS-MVP\)

It could be hardware or software issues. You may try MS update first. If
that doesn't work, try to find if there is a new firmware for the router or
driver for NIC. Or this link may help too.

Vista Wireless IssuesVista: Common Problems with 802.11 Wireless ...
Inability to Connect and the wireless doesn't receive the single. 1) It
could be the Wireless adapter driver ...
http://www.wifimvp.com/vistawireless.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
 
G

Guest

Any idea what the 0X57 error is? I can't find any information on it.

Vista says it's a "hidden" network although obviously it isn't as the SSID
is visible.
Any clue there?

I got online with Verizon the router provider, they updated the software in
the router. Also updated Windows Vista. The wireless still doesn't connect.
HP online chat was of no help. You would think a brand new computer should
plug and play without these issues.
 
B

Barb Bowman

did you change the SSID name from whatever the default was? if there
is another SSID in range with the same default name, it could
explain the problem. and then again..

I have a new HP laptop, and a wireless dsl router we've had for awhile. Two
other computers work normally on the wireless but the new HP with Vista won't
connect. All firewalls are off, all the settings are basic, no encryption,
and as far as I can tell the router and computer have the same settings.
Vista shows the SSID and good signal strength, but won't connect. I did cmd
netsh wlan connect "name" and get error 0X57. Is this a clue to what is wrong?
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
G

Guest

We are in a rural area so that's unlikely.
Any idea what the 0X57 error means?

After reading some of the other troubleshooting links, I'm wondering if
Norton AV has something to do with it? It is a new computer and I haven't
really got to use it yet, not even familiar with all the software that's on
it.
 
B

Barb Bowman

OH, Norton could indeed be an issue. I believe you have to
explicitly allow the subnet through the firewall app. I won't use
Norton here, but perhaps someone who does use it will have the steps
you need to take.

I don't know what the 0x57 error is - what router are you using
exactly and does it have the latest firmware? I have seen some
wireless issues on DSL combo modem/routers that were resolved with
firmware updates.

We are in a rural area so that's unlikely.
Any idea what the 0X57 error means?

After reading some of the other troubleshooting links, I'm wondering if
Norton AV has something to do with it? It is a new computer and I haven't
really got to use it yet, not even familiar with all the software that's on
it.
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
G

Guest

I get the 0X57 error when I go to cmd prompt and run:
netsh wlan connect "profile-name"

The router/modem is Westell Versalink, Verizon version.
I installed the latest software into the router this morning but that didn't
help.

Windows can see the network with good signal strength but says it is not
responding.
 
B

Barb Bowman

I just did a Google search on +Verizon Versalink Westell and the
news is not pretty. Example:

http://www.my3cents.com/showReview.cgi?id=20026

See if there is a way to swap the router hardware for something
different.

I get the 0X57 error when I go to cmd prompt and run:
netsh wlan connect "profile-name"

The router/modem is Westell Versalink, Verizon version.
I installed the latest software into the router this morning but that didn't
help.

Windows can see the network with good signal strength but says it is not
responding.
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
G

Guest

Well it must be some incompatibility between the Westell and HP laptop/Vista,
I'll look around on
http://www.dslreports.com/forum/westell
and see if I can find any solutions.

I did get the HP to connect at a local coffee shop so that does point to
some issue with the router. It's annoying because my son has a new Mac laptop
and a Sony playstation that work fine on the Westell wireless.
 
B

Barb Bowman

Yes, the impression I received after reading a few things was that
it is definitely the router. And if there still isn't firmware to
correct it, hopefully Verizon offers a different brand that is
compatible.

Well it must be some incompatibility between the Westell and HP laptop/Vista,
I'll look around on
http://www.dslreports.com/forum/westell
and see if I can find any solutions.

I did get the HP to connect at a local coffee shop so that does point to
some issue with the router. It's annoying because my son has a new Mac laptop
and a Sony playstation that work fine on the Westell wireless.
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
G

Guest

Update: it turns out downloading the latest software for the router did fix
the problem. The verizon technician remotely set the HP computer to WEP while
the modem was set to NONE. I had forgot about that until this morning.

Thanks for your help.
 
G

Guest

Update: it turns out downloading the latest software for the router did fix
the problem. The verizon technician remotely set the HP computer to WEP while
the modem was set to NONE. I had forgot about that until this morning.

Thanks for your help.
 
B

Barb Bowman

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