WinXP stops during booting

[Guest]

WinXP sp2 stops booting, on the Windows logo, just before the profile login
screen. In the Safe mode, Windows stops at the same place, so there is no
icons/menues to enter there either. Resetting to original settings in Bios
does not help. I have heard that a Windows repair is possible without
deleting datas stored on the harddrive. There were 2 CDs coming with the HP
laptop, a QuickRestore System Recovery CD and a Operating system sp1 CD.
Does anyone no which one, if any of them, may be used for a repair without
deleting datas. And how to do it? Help would be very appreciated.

 

[Rock]

WinXP sp2 stops booting, on the Windows logo, just before the profile login
screen. In the Safe mode, Windows stops at the same place, so there is no
icons/menues to enter there either. Resetting to original settings in Bios
does not help. I have heard that a Windows repair is possible without
deleting datas stored on the harddrive. There were 2 CDs coming with the HP
laptop, a QuickRestore System Recovery CD and a Operating system sp1 CD.
Does anyone no which one, if any of them, may be used for a repair without
deleting datas. And how to do it? Help would be very appreciated.

Check with the documentation that came with the computer and/or with HP
tech support. Not knowing how they label their disks, I would take a
guess it's the OS sp1 CD.