J
jhiker
Hi,
My daughter's Toshiba Satellite P10 laptop started behaving strangely
yesterday. She hasn't installed any new hardware or software recently
but Win XP HE continually shows a BSOD and reboots after about 10mins.
As far as I know she has all the critical service updates. We disabled
the auto reboot and here is the error message in as much detail as I
can recall. She has a Toshiba 'Tools & Utilities' disk and a Windows
'Recovery Disk' - Win Xp came pre-installed on the laptop. I have my
own copy of Win XP Home Edition if this is relevant to any repair
procedure that might be recommended. She uses the laptop for coursework
so I need to get this sorted asap. Any help would be much appreciated.
The error message follows below in as much detail as I can recall -
she's 200 miles away so this is being done over the phone!
She has used system restore to roll back to a week ago when all was
stable and run ad-aware and cleaned out three pieces of spyware. She
has also run a virus check boot-up scan with Avast! - the problem
persists.
I have asked her to start in safe mode and see if it still happens - no
reply yet.
Problem detected...
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time, restart, etc...... (then the usual note
about checking recently installed hardware/software)... it goes on..
Technical information...
First, there's what look like three 'stars' then it goes on (the same
line)
STOP:0X000000D1(0X950DD45C,0X0000000Q,0X00000001,0XF710FEC4)
next line goes like this..
'3 stars again' then MA111nd5.sys-addressF710FEC4 base at
F7102000,datestamp 403bfe87
- beginning dump of physical memory
- physical memory dump complete
- contact system administrator...
Hope someone can advise - many thanks.
Jeff
My daughter's Toshiba Satellite P10 laptop started behaving strangely
yesterday. She hasn't installed any new hardware or software recently
but Win XP HE continually shows a BSOD and reboots after about 10mins.
As far as I know she has all the critical service updates. We disabled
the auto reboot and here is the error message in as much detail as I
can recall. She has a Toshiba 'Tools & Utilities' disk and a Windows
'Recovery Disk' - Win Xp came pre-installed on the laptop. I have my
own copy of Win XP Home Edition if this is relevant to any repair
procedure that might be recommended. She uses the laptop for coursework
so I need to get this sorted asap. Any help would be much appreciated.
The error message follows below in as much detail as I can recall -
she's 200 miles away so this is being done over the phone!
She has used system restore to roll back to a week ago when all was
stable and run ad-aware and cleaned out three pieces of spyware. She
has also run a virus check boot-up scan with Avast! - the problem
persists.
I have asked her to start in safe mode and see if it still happens - no
reply yet.
Problem detected...
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time, restart, etc...... (then the usual note
about checking recently installed hardware/software)... it goes on..
Technical information...
First, there's what look like three 'stars' then it goes on (the same
line)
STOP:0X000000D1(0X950DD45C,0X0000000Q,0X00000001,0XF710FEC4)
next line goes like this..
'3 stars again' then MA111nd5.sys-addressF710FEC4 base at
F7102000,datestamp 403bfe87
- beginning dump of physical memory
- physical memory dump complete
- contact system administrator...
Hope someone can advise - many thanks.
Jeff