WindowsUpdate V5 on XPSP1 broken

[Jim Garrison]

Tried running Windows Update today, and it wanted to install a new
version (V5) of Windows Update, so I said OK. During installation of v5
I got an "access is denied" scripting error, even though I added the
v5 site to Trusted Sites before accepting the update.

Now any attempt to launch WindowsUpdate gets a typically cryptic
Microsoft error message:

Windows Update has encountered an error and cannot display the requested page.
Error number: 0x80072F78

That's all there is, apart from some links to various MS help pages.

Suggestions?

 

[Torgeir Bakken \(MVP\)]

Tried running Windows Update today, and it wanted to install a new
version (V5) of Windows Update, so I said OK. During installation of v5
I got an "access is denied" scripting error, even though I added the
v5 site to Trusted Sites before accepting the update.

Now any attempt to launch WindowsUpdate gets a typically cryptic
Microsoft error message:

Windows Update has encountered an error and cannot display the requested
page.
Error number: 0x80072F78

That's all there is, apart from some links to various MS help pages.

Suggestions?

Hi

If you are behind a Microsoft ISA, this one might be relevant:

XP Windows Update Error 0x8024402C / 0x80072f78 when behind a
Microsoft ISA server
http://www.electrosonics.net/technotes/xperror0x8024402C.htm

 

[Jim Garrison]

So, is this an acknowledged problem? Is there a fix planned?

 

[Guest]

Hello Jim,

I have encountered this problem before. You need to reset your registry to a
registry backup or if you dont have one you will have to do a system restore
to the point that it stopped working.

Stephen
IT Tech