C
Christy
I am hoping that somebody can help me as I freeze in cold and stormy Scotland.
I was doing some online shopping, clearing email etc. and was in the process
of closing windows browser pages when suddenly the screen went black and the
computer then tried to restart. When it rebooted, instead of the usual
desktop I had a black page with the following message:
-------------------------------
We apologize for the inconvenience, but Windows did not start successfully.
A recent Hardware or Software change might have caused this. If your computer
stopped responding, restarted unexpectedly, or was automatically shut down to
protect your files and folders, choose Last Known Good Configuration to
revert to the most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or
because the power or reset button was pressed, or if you aren’t sure what
caused the problem, choose Start Windows Normally.
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
------------------------------
Initially I tried ‘Last Known Good Configuration (your most recent settings
that worked)’ but the computer restarted and came back with exactly the same
screen. I then tried ‘Start Windows Normally’ and the same thing happened and
I then tried ‘Safe Mode with Command Prompt’ which yet again rebooted to the
screen above.
I am hopeless with computers but I trawled through the Help pages looking
for inspiration or a miracle and the best I could come up with was pressing
the F8 key during the next start up. This took me to the Windows Advanced
Options Menu which offered me similar choices to the original error screen. I
tried ‘Start Windows Normally’ and was presented with the following screen:
multi(0)disk(0)rdisk(0)partition(1)\windows\system32\ntoskrnl.exe
Trap 00000006 = = = = = = = = = = = exception = = = = = = = = = =
tr = 0028 cr0 = 80000011 cr2 = 00000000 cr3 = 00039000
gdt limit = 03FF base = 003F000 idt limit = 07FF base = 0003F400
cs: eip = 0008:0040737F ss: esp = 0010:0005F95C errcode = 0000
There was no instruction so I manually switched off the computer and tried
again – Back to square one!! I have tried restarting with and without using
F8 key and choosing the previous selections with absolutely no success. The
best I get now is a long list of files relating mainly to system32\drivers
and then reverts to the original message.
If anybody thinks they can help me then I will be extremely grateful for the
assistance. I am sending this request from another computer and will ask if I
can use it again tomorrow to see if there are any knights in shining armour
out there.
All the best,
Christy
I was doing some online shopping, clearing email etc. and was in the process
of closing windows browser pages when suddenly the screen went black and the
computer then tried to restart. When it rebooted, instead of the usual
desktop I had a black page with the following message:
-------------------------------
We apologize for the inconvenience, but Windows did not start successfully.
A recent Hardware or Software change might have caused this. If your computer
stopped responding, restarted unexpectedly, or was automatically shut down to
protect your files and folders, choose Last Known Good Configuration to
revert to the most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or
because the power or reset button was pressed, or if you aren’t sure what
caused the problem, choose Start Windows Normally.
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
------------------------------
Initially I tried ‘Last Known Good Configuration (your most recent settings
that worked)’ but the computer restarted and came back with exactly the same
screen. I then tried ‘Start Windows Normally’ and the same thing happened and
I then tried ‘Safe Mode with Command Prompt’ which yet again rebooted to the
screen above.
I am hopeless with computers but I trawled through the Help pages looking
for inspiration or a miracle and the best I could come up with was pressing
the F8 key during the next start up. This took me to the Windows Advanced
Options Menu which offered me similar choices to the original error screen. I
tried ‘Start Windows Normally’ and was presented with the following screen:
multi(0)disk(0)rdisk(0)partition(1)\windows\system32\ntoskrnl.exe
Trap 00000006 = = = = = = = = = = = exception = = = = = = = = = =
tr = 0028 cr0 = 80000011 cr2 = 00000000 cr3 = 00039000
gdt limit = 03FF base = 003F000 idt limit = 07FF base = 0003F400
cs: eip = 0008:0040737F ss: esp = 0010:0005F95C errcode = 0000
There was no instruction so I manually switched off the computer and tried
again – Back to square one!! I have tried restarting with and without using
F8 key and choosing the previous selections with absolutely no success. The
best I get now is a long list of files relating mainly to system32\drivers
and then reverts to the original message.
If anybody thinks they can help me then I will be extremely grateful for the
assistance. I am sending this request from another computer and will ask if I
can use it again tomorrow to see if there are any knights in shining armour
out there.
All the best,
Christy