MowGreen said:
Starlin,
See: Windows XP Service Pack 2/3 Problem Solver
http://winhlp.com/node/125#Cannot_install_Service_Pack_2
The entries that you posted are typically in all svcpack.logs. The amount
of them is what you need to be concerned about, not their presence. You
need to start at
449.656: Service Pack 3 installation did not complete.
and work your way back up in the log to see where the installation is
failing.
Also, you can enable verbose logging, if need be, as shown on the Problem
Solver page.
*** IF the installed AV was actively monitoring the system during the
initial attempt to install SP3 and the install failed, then it *may* not
have had all of it's services and process temporarily disabled. Either
read the User Guide or visit the manufacturer's web site to see how this
is accomplished ***
MS is offering free support for getting SP3 installed:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3). This support for SP3 is
valid until April 14, 2009. For more information about this policy, visit
the Windows XP Support Lifecycle page located at
http://support.microsoft.com/lifecycle/?p1=3223. Availability of chat or
e-mail support differs depending on your geographic location. For
customers residing in North America or Canada, chat and e-mail support is
available.
Some issues may require more advanced support for which there is a
charge.
MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============
S said:
Hi, I have three computers in my home and two of them download and
installed sp3 without any problem. The third (all of them are using xp
pro) downloaded the sp3 update and when the computer was rebooting, the
message came up "set up was interrupted. Restoring prior configuration."
I tried disabling my antivirus program and installing sp3 again that the
same thing occurred. I ordered the CD from Microsoft and tried
installing sp3 again. Same thing happened again. I went to C:/windows
and looked in the spv3 file and found the following:
449.656: Service Pack 3 installation did not complete.
250.297: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
251.281: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
251.375: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
251.812: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
252.469: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
257.984: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
259.422: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
259.594: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
260.344: Service Pack 3 Setup encountered an error: The update.ver file
is not correct.
261.438: Service Pack 3 Setup encountered an error: The update.ver file
is not correct
Can anyone help me with this update.
Thanks, Starlin
I know this is a lot to look through, but can anyone look at the log below
and determine the problem? Thanks
12.062: Service Pack started with following command line: /si
/ParentInfo:ceb791c3a78b1f4e8b5e9996d474a2f0
12.219: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
0x2
12.219: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
0x2
12.265: Return Value From OnACPower = 1
12.265: OnACPower returned value( 0x1 ) which is Equal To 0x1
12.265: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
12.281: SOFTWARE\Microsoft\Shared Computer Toolkit is not Present
12.281: Condition succeeded for section SharedComputerTool.Section in Line 2
of PreRequisite
12.281: SOFTWARE\Microsoft\Windows NT\CurrentVersion\Hotfix\KB925877 is not
Present
12.281: First Condition in RDPMUI.Section Succeeded
12.281: Condition succeeded for section RDPMUI.Section in Line 3 of
PreRequisite
12.281: SYSTEM\WPA\Fundamentals is not Present
12.281: First Condition in Winflp.Section Succeeded
12.281: Condition succeeded for section Winflp.Section in Line 4 of
PreRequisite
12.281: SYSTEM\WPA\WEPOS is not Present
12.281: First Condition in WEPOS.Section Succeeded
12.281: Condition succeeded for section WEPOS.Section in Line 5 of
PreRequisite
12.281: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
12.281: First Condition in MediaCenter.FreeStyleBlock.Section Succeeded
12.281: Condition succeeded for section MediaCenter.FreeStyleBlock.Section
in Line 6 of PreRequisite
74.453: DoInstallation: CleanPFR failed: 0x2
74.469: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
0x2
74.469: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
0x2
74.469: SetProductTypes: InfProductBuildType=BuildType.IP
74.484: SetAltOsLoaderPath: No section uses DirId 65701; done.
74.656: IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
74.719: SupplicantMode is Not Present
74.719: Fist Condition in Dot3svc.CheckSupplicantMode.Enabled Failed
74.719: Condition Check for Line 1 of Dot3svc.Automatic.ExtendedConditional
returned FALSE
74.719: SupplicantMode is Not Present
74.719: First Condition in Dot3svc.CheckSupplicantMode.NotEnabled Succeeded
74.719: Condition succeeded for section
Dot3svc.CheckSupplicantMode.NotEnabled in Line 1 of
Dot3svc.Manual.ExtendedConditional
74.734: C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\ToGac.exe is Not
Present
74.734: Condition Check for Line 1 of ToGac.RunProcess.ExtendedConditional
returned FALSE
74.734: FileVersion of C:\WINDOWS\system32\ntoskrnl.exe is Greater or Equal
To 5.1.2600.2180
74.734: Condition Check for Line 1 of DEP.RunProcess.ExtendedConditional
returned FALSE
74.734: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie7 is Present
74.734: Condition succeeded for section
IE7.AdditionalSettings.UninstallExists.Condition.Section in Line 1 of
IE7.AdditionalSettings.Registry.ExtendedConditional
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie8 is not
Present
74.750: Condition Check for Line 1 of
IE8.AdditionalSettings.Registry.ExtendedConditional returned FALSE
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.750: Condition Check for Line 1 of N.And.WMP.ExtendedConditional.Common
returned FALSE
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.750: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.750: C:\WINDOWS\system32\wmp.dll is Present
74.890: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
74.890: Second Condition in WMP.Version.Condition.Section Succeeded
74.890: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Common
74.906: SYSTEM\WPA\Starter is not Present
74.906: First Condition in Non.Starter.Check.Condition Succeeded
74.906: Condition succeeded for section Non.Starter.Check.Condition in Line
1 of Non.Starter.ExtendedConditional.MSXML6
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
74.906: Fist Condition in MediaCenter.Condition.Section Failed
74.906: Condition Check for Line 1 of MediaCenter.ExtendedConditional
returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
74.906: Fist Condition in MediaCenter.Condition.Section Failed
74.906: Condition Check for Line 1 of
MediaCenter.CopyAlways.ExtendedConditional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WM.Condition.Section Succeeded
74.906: Condition succeeded for section Non.KN.Condition.Section in Line 1
of Non.KN.Help.ExtendedConditional.Professional
74.906: SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix\KB886540 is not
Present
74.906: First Condition in Non.WMP.Restore.Condition.Section Succeeded
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Fist Condition in N.FileOp.Condition.Section Failed
74.906: Condition Check for Line 1 of
N.Help.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Fist Condition in K.Condition.Section Failed
74.906: Condition Check for Line 1 of K.ExtendedConditional.Professional
returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Condition Check for Line 1 of
N.Restore.Help.ExtendedConditional.Professional returned FALSE
74.906: Exec KN.Condition.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures Key Not
Found
74.906: Fist Condition in KN.Condition.Section Failed
74.906: Condition Check for Line 1 of
KN.Help.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Condition Check for Line 1 of
N.And.WMP.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.906: C:\WINDOWS\system32\wmp.dll is Present
74.906: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
74.906: Second Condition in WMP.Version.Condition.Section Succeeded
74.906: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Professional
74.922: C:\Program Files\internet explorer\iexplore.exe is Present
74.984: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
Greater or Equal To 7.0.0000.0000
74.984: Second Condition in
IE.AdditionalSettings.LessThan7.Condition.Section Failed
74.984: Condition Check for Line 1 of
IE.AdditionalSettings.ExtendedConditional.Professional returned FALSE
74.984: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.984: Condition succeeded for section Non.NKN.Check.Condition in Line 1 of
Non.NKN.ExtendedConditional.Professional
74.984: Exec Mediactr.Single.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Condition Check for Line 1 of
Mediactr.ExtendedConditional.Professional returned FALSE
74.984: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.984: First Condition in Non.KN.WM.Condition.Section Succeeded
74.984: Return Value From IsWMUpgradeable = 1
74.984: IsWMUpgradeable returned value( 0x1 ) which is Equal To 0x1
74.984: First Condition in WM.Upgrade.Condition.Section Succeeded
74.984: Condition succeeded for section KN.Or.WM.Restore.Condition.Section
in Line 1 of WM.ExtendedConditional.Professional
75.094: DoInstallation:UpdSpOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
75.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
105.422: Conditional load of section MSN.Block.Condition succeeded
105.437: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active
Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2
105.437: CheckRegistryValue: RegOpenKeyEx for System\WPA\Starter KeyName
failed :0x2
107.015: ref tag c:\windows\driver cache\i386\sp1.cab does not exist
107.031: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
107.047: ref tag c:\windows\driver cache\i386\sp3.cab does not exist
107.047: ref tag c:\windows\servicepackfiles\i386\sp3.cab does not exist
107.109: Starting AnalyzeComponents
107.109: AnalyzePhaseZero used 0 ticks
107.109: No
C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\update\updtblk.inf
file.
115.453: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FALLBACK\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FSKS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IKHLAYER\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_K56\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MCHINJDRV\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MDMXSDK\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKIPX\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKNB\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKSPX\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_OMCI\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PCANDIS5\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PQIMOUNT\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASDIFSV\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASENUM\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASKUTIL\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SOFTFAX\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SPEAKERPHONE\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SYMTDI\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_TDRPMAN\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMFILTER\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMPREFLT\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMTDI\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TM_CFW\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TONES\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_V124\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VSAPINT\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
125.125: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
125.125: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
126.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
126.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
136.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0xe0000003
138.640: OEM file scan used 31531 ticks
339.328: AnalyzePhaseOne: used 232219 ticks
339.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
339.328: AnalyzeComponents: Hotpatching is disabled.
339.328: FindFirstFile c:\windows\$hf_mig$\*.*
341.422: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
342.750: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
342.890: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
343.640: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
345.078: Failed to open c:\windows\$hf_mig$\KB920213\update\updatebr.inf
345.281: Failed to open c:\windows\$hf_mig$\KB932168\update\updatebr.inf
345.297: Failed to open c:\windows\$hf_mig$\KB933729\update\updatebr.inf
345.469: Failed to open c:\windows\$hf_mig$\KB943460\update\updatebr.inf
345.672: Analyzing Devices...
345.672: Enumerating Devices of hidclass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
345.812: Enumerating Devices of USB, GUID
{36FC9E60-C465-11CF-8056-444553540000}
345.953: Enumerating Devices of keyboard, GUID
{4d36e96b-e325-11ce-bfc1-08002be10318}
346.062: Enumerating Devices of bluetooth, GUID
{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
346.187: Enumerating Devices of DiskDrive, GUID
{4D36E967-E325-11CE-BFC1-08002BE10318}
346.297: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
346.453: Enumerating Devices of displaycodec, GUID
{e6abb47d-8339-4c60-be92-e9045ff5a33d}
346.562: Enumerating Devices of HIDClass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
346.703: Enumerating Devices of media, GUID
{4d36e96c-e325-11ce-bfc1-08002be10318}
346.828: Enumerating Devices of Modem, GUID
{4D36E96D-E325-11CE-BFC1-08002BE10318}
346.937: Enumerating Devices of net, GUID
{4d36e972-e325-11ce-bfc1-08002be10318}
347.047: Enumerating Devices of ports, GUID
{4d36e978-e325-11ce-bfc1-08002be10318}
347.156: Enumerating Devices of Processor, GUID
{50127DC3-0F36-415e-A6CC-4CB3BE910B65}
347.265: Enumerating Devices of sdbus, GUID
{a0a588a4-c46f-4b37-b7ea-c82fe89870c6}
347.375: Enumerating Devices of System, GUID
{4D36E97D-E325-11CE-BFC1-08002BE10318}
347.547: Enumerating Devices of Unknown, GUID
{4D36E97E-E325-11CE-BFC1-08002BE10318}
347.656: Enumerating Devices of USB, GUID
{36FC9E60-C465-11CF-8056-444553540000}
347.781: AnalyzeDevices used 2109 ticks
427.219: AnalyzePhaseTwo used 79438 ticks
427.234: AnalyzePhaseThree used 15 ticks
427.234: AnalyzePhaseFive used 0 ticks
436.937: AnalyzePhaseSix used 9703 ticks
437.109: AnalyzeComponents used 330000 ticks
437.109: Downloading 0 files
437.109: bPatchMode = TRUE
437.125: Inventory complete: ReturnStatus=0, 362031 ticks
437.140: Num Ticks for invent : 362046
437.281: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
437.281: dumpDownloadTask returned 0xf201 (ready to install)
449.609: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
449.609: DoInstallation: Failed to unregistering spuninst.exe for recovery.
449.656: Service Pack 3 installation did not complete.
449.656: Update.exe extended error code = 0xf201
