G
Guest
I was having problems with my display and took my Dell 8300 to a repair shop.
Problem corrected. Shop's analysis: Found that the Windows XP operating
system was corrupted. Reinstalled the operating system, updated windows XP
and loaded all necessary drivers.
At the time I took my CPU to the shop, I also took my XP and Service Pack 2
discs.
They were aware I brought the discs, and I assumed they would use them for
reinstallation, BUT, they did not......they used theirs. I placed my copy of
XP Pro in my computer the other day and get this message:
Windows Setup: "Setup cannot continue because the version of Windows on
your computer is newer than the version on your
CD".
I didn't realize they used their disc, they never told me they did, and they
did not
give me the disc they installed on my computer.
Questions:
1) does this mean I cannot use my disc for reinstallation if a problem
occurs in
the future?
2) Does this mean thier product key number has been assigned to my computer?
3) Shouldn't I have access to the disc they used in case I need it for
reinstallation?
Also noted when I placed my XP disc in was this warning:
"If you decide to delete the newer version of windows that is currently
installed
on your computer, the files and settings cannot be recovered"
4) If I can use my disc, how do I do it, and just what files and settings
will not be recovered?
Thank you for your time.
Problem corrected. Shop's analysis: Found that the Windows XP operating
system was corrupted. Reinstalled the operating system, updated windows XP
and loaded all necessary drivers.
At the time I took my CPU to the shop, I also took my XP and Service Pack 2
discs.
They were aware I brought the discs, and I assumed they would use them for
reinstallation, BUT, they did not......they used theirs. I placed my copy of
XP Pro in my computer the other day and get this message:
Windows Setup: "Setup cannot continue because the version of Windows on
your computer is newer than the version on your
CD".
I didn't realize they used their disc, they never told me they did, and they
did not
give me the disc they installed on my computer.
Questions:
1) does this mean I cannot use my disc for reinstallation if a problem
occurs in
the future?
2) Does this mean thier product key number has been assigned to my computer?
3) Shouldn't I have access to the disc they used in case I need it for
reinstallation?
Also noted when I placed my XP disc in was this warning:
"If you decide to delete the newer version of windows that is currently
installed
on your computer, the files and settings cannot be recovered"
4) If I can use my disc, how do I do it, and just what files and settings
will not be recovered?
Thank you for your time.