G
Guest
I moved this over from Sharedaccess where it was getting no attention.
This adventure began by trying to implement Remote Desktop Connection. Port
3389 was blocked. I assumed it was an issue with Norton Internet Security.
Upon removing Norton, it was still blocked. I downloaded and ran the Norton
"Clean Utiility" removing all vestages of Norton. No help. This led me to
try to configure the Windows XP Firewall. When attempting to start the
service, I got the following message:
Windows Firewall settings cannot be displayed because the associated service
is not running...would you like to start Windows Firewall/ICS service.
When I responded yes, I got another dialogue that said the service cannot be
started. This led me to two KB articles which indicated that dependent
services were not running and gave me a 1068 error. I tried the procedures
in KB892199 but since my service exit code was 1068 this proved to be
unfruitful. I then followed KB827328 which deals specifically with the 1068
code and although all the services indicated are running, Firewall/ICS will
not run. This means that I am unable to edit the settings and unblock port
3389, the RDP port of my original interest. I also tried another procedure
which reset the Winsock Stack and rebooted. This to no avail. I would
certainly appreciate any help which gets the firewall running, or failing
that, which unblocks the necessary port so I can use Remote Desktop
Connection. Meanwhile the only two open ports on the machine are POP and
SMTP. So something is blocking all the other ports. I have used the Malware
removal tool and Spysweeper as well as installed NOD32 Antivirus and
completed multiple scans with each to check for malware. Any thoughts on how
to proceed? Thanks, RHW
This adventure began by trying to implement Remote Desktop Connection. Port
3389 was blocked. I assumed it was an issue with Norton Internet Security.
Upon removing Norton, it was still blocked. I downloaded and ran the Norton
"Clean Utiility" removing all vestages of Norton. No help. This led me to
try to configure the Windows XP Firewall. When attempting to start the
service, I got the following message:
Windows Firewall settings cannot be displayed because the associated service
is not running...would you like to start Windows Firewall/ICS service.
When I responded yes, I got another dialogue that said the service cannot be
started. This led me to two KB articles which indicated that dependent
services were not running and gave me a 1068 error. I tried the procedures
in KB892199 but since my service exit code was 1068 this proved to be
unfruitful. I then followed KB827328 which deals specifically with the 1068
code and although all the services indicated are running, Firewall/ICS will
not run. This means that I am unable to edit the settings and unblock port
3389, the RDP port of my original interest. I also tried another procedure
which reset the Winsock Stack and rebooted. This to no avail. I would
certainly appreciate any help which gets the firewall running, or failing
that, which unblocks the necessary port so I can use Remote Desktop
Connection. Meanwhile the only two open ports on the machine are POP and
SMTP. So something is blocking all the other ports. I have used the Malware
removal tool and Spysweeper as well as installed NOD32 Antivirus and
completed multiple scans with each to check for malware. Any thoughts on how
to proceed? Thanks, RHW