sweetdolphin said:
Hi there,
I am having a couple of problems witth my computer:
1) Computer won't shut by itself,it stays at "window is shutting down" but
won't fully shut.
2)When I surf the net my computer will shut down and restart by itself.
I have XP Pro and SP2 is installed but I had the same problem before
installing SP2.
please help as I have no idea on what's going on,thanks.
In addition to the shutdown troubleshooter Peter indicated, check the
computer for malware - both viruses and spyware, hijackers, dialers, etc.
Here are two good resources:
Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
http://aumha.org/a/parasite.htm
For viruses, start with Trend Micro’s Sysclean and McAfee’s Stinger.
Download them and the Sysclean signature file. Delete the temporary
internet files, turn off system restore, boot into safe mode and run
them. Then run your normal AV scan, boot back into normal mode and run
a full AV scan again with your normal AV program. Then turn system
restore back on.
Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp
Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp
McAfee AVert Stinger Virus Removal Tool
http://vil.nai.com/vil/stinger/
You should also regularly run at least two of these online scans in
addition to your regular up to date AV program:
Online and Downloadable Virus Scanning:
Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php
Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp
TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp
McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp
RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/
F-Secure:
http://support.f-secure.com/enu/home/ols.shtml
Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should update
and run them weekly.
Cwshredder
http://www.intermute.com/spysubtract/cwshredder_download.html
Ad-aware SE
http://www.lavasoftusa.com
Spybot Search and Destroy
http://www.safer-networking.org
Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html
Pest Patrol Free Pest Scanner
http://store.ca.com/dr/v2/ec_main.e...tchingYou&client=ComputerAssociates&sid=35715
If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.
HijackThis
http://www.majorgeeks.com/download.php?det=3155
Forums to Interpret HijackThis Logs:
http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/
After your system is clean use these programs to help keep it clean:
Spywareblaster
www.javacoolsoftware.com/sbdownload.html
Spywareguard
http://www.javacoolsoftware.com/sgdownload.html
IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm