Windows Vista Print Spooler (under Services tab) "Failed to read D

[Ryno]

HELP! I am have issues with my Sony Vaio with Windows Vista. I have done a
lot of research and read other post regarding printing issues and I can not
find a resolution for my problem. Under the Services tab (the location to
"restart" the Spooler), I have went to restart the spooler and I receive the
error code, "Failed to read Description. Error Code 2.). When double clicked
it doesn't allow me to restart or set recovery, it has a pop up that says
"The system can not find the file specified". So basically, I have no way of
"starting" the spooler. I am dead in the water, trying to install an HP7410
All in one. Any help would be greatly appreciated!

Thanks,
Ryno

 

[Alan Morris [MSFT]]

what print drivers are installed. You'll need to get that information from
the registry.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ryno]

Thank you for your response Alan, I went to the link provided and cleaned out
the version 3 subkey (a few drivers relating to Adobe were in there I
believe, that was about it), leaving the subkey intact as mentioned in link.
While using the command prompt, I am not able to start the spooler. There
has never been a printer installed on this machine. Under the services tab,
the spooler will not respond to anything, <Failed to read Description.
Error2> just like that if you click on it, it says The system cannot find the
file specified. If I try net start spooler in the command prompt window, it
says system error 5 has occurred. I know I am in over my head here but none
of this makes sense...Vista is "driving" me crazy. Any more help would be
greatly appreciated....thanks!

 

[Alan Morris [MSFT]]

The Command Prompt needs to be Run as administrator

Right click on Command Prompt.


Are there any print processors installed

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Print Processors

the files should be located under

system32\spool\prtprocs\w32x86\

if the files are there then this is not the issue.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.