Windows vista (64) 0xC0000005 error during install

[Guest]

I have built a new machine, there is not existing os on it, and every time I
try to install vista ultimate 64 bit I get a 0xC0000005 during the second
step of file extraction, it seems a fairly predominant error as it appears
this error is documented here
http://support.microsoft.com/default.aspx/kb/928633 and there's a link to
this article on the vista page
http://support.microsoft.com/default.aspx/ph/11732, so I imagine it's fairly
common. But the on thing I'm sort on is a solution that works.

I don't have a second install disk to try, there is no physical damage to
the disk that I can see, as I can't install it I can't benefit from free
Microsoft support as I can't get the product key, unless this is somewhere
very hidden on the label?


I don't envisage this is hardware problem but for reference I have the
following


Gibabye monther board GA-N650SLI-DS4
http://tw.giga-byte.com/Support/Motherboard/CPUSupport_Model.aspx?ProductID=2514 (with latest bios F7)
Intel Duo Core E6850
Hard drive Seagate Barracuda 7200.10 750GB S300
2GB kit (1GBx2), Ballistix 240-pin DIMM, DDR2 PC2-6400
http://www.crucial.com/uk/store/partspecs.aspx?IMODULE=BL2KIT12864AA804
Antec NeoHE 500Watt Power supply
RADEON HD 2600 PRO
http://www.powercolor.com/eng/products_features.asp?ProductID=1417

Is there anyway around this error, of is it time to ask for a refund?

Ps. If anyone can help I'd be very grateful

 

[Guest]

Just to clarify I've tried a flat install but can access dos quite happily
format drive transfer files etc.

 

[Rick Rogers]

Hi Dave,

Have you checked for a firmware update for the optical drive?

Just a personal note: I've not had much luck with Ballistix memory. Just a
thought, but you might want to run a software test on it. Download here:
http://oca.microsoft.com/en/windiag.asp

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Guest]

Thanks for that I ran memory scan last night, which you can do within the fix
my install from the new install screen, and no errors where found, I got till
about 5 passes, given the price of memory, it might be worth me trying
another brand? I have no idea how you would go about installing an optical
drive driver (if that's not a tongue twister) without an actual os but I've
tried two different drives, one is, a drive I've been using with oem version
of xp for years.

Ah the roaring beast I built, so close yet so far ;(

 

[Rick Rogers]

Hi,

A firmware update rewrites instructions in the electronics of the optical
drive itself, and is not the same as a driver file (which is a bit of
software the OS uses to communicate with the device). Generally, these can
be done from a bootable floppy or CD that also contains the firmware update.

If the ram passes the tests, then it's probably not the issue.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Guest]

Thanks for that, I carried this out last night, and have managed to get
ubuntu to run on the system no problems, in fact I'm on the said machine now
typing this reply. but still getting the Microsoft error