Windows Updates - Lost Email

[Guest]

I updated Windows yesterday and now I don't have any of my e-mail folders or
old e-mails that were in my inbox. I also have no addresses in my address
book, it knocked them all out. How can I restore these things?

PLEASE HELP!

 

[Milly Staples [MVP - Outlook]]

Windows Updates do not touch user data. Tell us what really happened and
include your version of Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| I updated Windows yesterday and now I don't have any of my e-mail
| folders or old e-mails that were in my inbox. I also have no
| addresses in my address book, it knocked them all out. How can I
| restore these things?
|
| PLEASE HELP!

 

[Guest]

That's what happened. I did the updates and then when I went in to my
e-mail, it looked totally different. All my e-mail folders are gone, as are
my most used addresses and all my e-mail that was in my inbox. That was all
I did (the updates), they updates took about an hour to do (I hadn't done
them in a while). How am I going to fix this!!!! You're right, I have had
much hair pulling!!!!!

 

[Guest]

Sorry, I forgot my Outlook Version,it is 2003 SP2.

That's what happened. I did the updates and then when I went in to my
e-mail, it looked totally different. All my e-mail folders are gone, as are
my most used addresses and all my e-mail that was in my inbox. That was all
I did (the updates), they updates took about an hour to do (I hadn't done
them in a while). How am I going to fix this!!!! You're right, I have had
much hair pulling!!!!!

Windows Updates do not touch user data. Tell us what really happened and
include your version of Outlook.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| I updated Windows yesterday and now I don't have any of my e-mail
| folders or old e-mails that were in my inbox. I also have no
| addresses in my address book, it knocked them all out. How can I
| restore these things?
|
| PLEASE HELP!

 

[Milly Staples [MVP - Outlook]]

Search your hard drive (enable searching hidden files/folders) for a file
with the .pst extension. When found, note the path. Open Outlook and use
File->Data File Management.and compare the location that shows for your
default delivery location. Is it the same? If yes, then close Outlook and
run scanpst.exe against your .pst file to see if it is damaged.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| Sorry, I forgot my Outlook Version,it is 2003 SP2.
|
| "Lynda" wrote:
|
|| That's what happened. I did the updates and then when I went in to
|| my e-mail, it looked totally different. All my e-mail folders are
|| gone, as are my most used addresses and all my e-mail that was in my
|| inbox. That was all I did (the updates), they updates took about an
|| hour to do (I hadn't done them in a while). How am I going to fix
|| this!!!! You're right, I have had much hair pulling!!!!!
||
|| "Milly Staples [MVP - Outlook]" wrote:
||
||| Windows Updates do not touch user data. Tell us what really
||| happened and include your version of Outlook.
|||
||| --Â
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact. All
||| unsolicited mail sent to my personal account will be deleted without
||| reading.
|||
||| After furious head scratching, Lynda asked:
|||
|||| I updated Windows yesterday and now I don't have any of my e-mail
|||| folders or old e-mails that were in my inbox. I also have no
|||| addresses in my address book, it knocked them all out. How can I
|||| restore these things?
||||
|||| PLEASE HELP!

 

[Guest]

Well, thank you for the information, but I'm in over my head. I don't know
how to do all that. Thank you anyway.

 

[Milly Staples [MVP - Outlook]]

Where do you need step by step assistance? It is really just that easy
except for the Explorer parts. If you really need your old items, it is
worth it to post back and detail what is too hard to follow.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| Well, thank you for the information, but I'm in over my head. I
| don't know how to do all that. Thank you anyway.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Search your hard drive (enable searching hidden files/folders) for a
|| file with the .pst extension. When found, note the path. Open
|| Outlook and use File->Data File Management.and compare the location
|| that shows for your default delivery location. Is it the same? If
|| yes, then close Outlook and run scanpst.exe against your .pst file
|| to see if it is damaged.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Lynda asked:
||
||| Sorry, I forgot my Outlook Version,it is 2003 SP2.
|||
||| "Lynda" wrote:
|||
|||| That's what happened. I did the updates and then when I went in to
|||| my e-mail, it looked totally different. All my e-mail folders are
|||| gone, as are my most used addresses and all my e-mail that was in
|||| my inbox. That was all I did (the updates), they updates took
|||| about an hour to do (I hadn't done them in a while). How am I
|||| going to fix this!!!! You're right, I have had much hair
|||| pulling!!!!!
||||
|||| "Milly Staples [MVP - Outlook]" wrote:
||||
||||| Windows Updates do not touch user data. Tell us what really
||||| happened and include your version of Outlook.
|||||
||||| --ÂÂ
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact. All
||||| unsolicited mail sent to my personal account will be deleted
||||| without reading.
|||||
||||| After furious head scratching, Lynda asked:
|||||
|||||| I updated Windows yesterday and now I don't have any of my e-mail
|||||| folders or old e-mails that were in my inbox. I also have no
|||||| addresses in my address book, it knocked them all out. How can I
|||||| restore these things?
||||||
|||||| PLEASE HELP!

 

[Guest]

Everything. I don't know how to do any of the stuff you said to do (search
the hard drive, how to compare the locations and how to run scanpst.exe
against my .pst file to see if it is damaged.

Thanks for any help you can give me, I really do need this stuff back.

Where do you need step by step assistance? It is really just that easy
except for the Explorer parts. If you really need your old items, it is
worth it to post back and detail what is too hard to follow.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| Well, thank you for the information, but I'm in over my head. I
| don't know how to do all that. Thank you anyway.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Search your hard drive (enable searching hidden files/folders) for a
|| file with the .pst extension. When found, note the path. Open
|| Outlook and use File->Data File Management.and compare the location
|| that shows for your default delivery location. Is it the same? If
|| yes, then close Outlook and run scanpst.exe against your .pst file
|| to see if it is damaged.
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Lynda asked:
||
||| Sorry, I forgot my Outlook Version,it is 2003 SP2.
|||
||| "Lynda" wrote:
|||
|||| That's what happened. I did the updates and then when I went in to
|||| my e-mail, it looked totally different. All my e-mail folders are
|||| gone, as are my most used addresses and all my e-mail that was in
|||| my inbox. That was all I did (the updates), they updates took
|||| about an hour to do (I hadn't done them in a while). How am I
|||| going to fix this!!!! You're right, I have had much hair
|||| pulling!!!!!
||||
|||| "Milly Staples [MVP - Outlook]" wrote:
||||
||||| Windows Updates do not touch user data. Tell us what really
||||| happened and include your version of Outlook.
|||||
||||| --ÂÂÂ
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact. All
||||| unsolicited mail sent to my personal account will be deleted
||||| without reading.
|||||
||||| After furious head scratching, Lynda asked:
|||||
|||||| I updated Windows yesterday and now I don't have any of my e-mail
|||||| folders or old e-mails that were in my inbox. I also have no
|||||| addresses in my address book, it knocked them all out. How can I
|||||| restore these things?
||||||
|||||| PLEASE HELP!

 

[Milly Staples [MVP - Outlook]]

1. Search your hard drive. Start->Search->Files or Folders->.pst. Expand
More Advanced Options at the bottom. Check "Search in Hidden Files and
Folders." Press Enter. Go have a cuppa tea.

2. Path Location. When the .pst file is found, note the file location next
to the file name in the search window. Minimize this window after writing
down the file location path.

3. Open Outlook. Click on File->Then Data File Management. Highlight the
..pst file you see there and then press the Settings button. It will also
have a file location path. Look at the one you wrote down from the Search
window.

~~~~~Are they the same path?

If yes, then:

4. Go back to the search window, and start a new search. Select the Files
or Folders option again but this time put in "scanpst.exe" as the item you
are searching for.

5. Once it is found, double click on it. It will ask you to find your .pst
file. Use the written information you saved from your first search to
navigate through Windows Explorer to find the .pst file.

6. Once found, double click it and follow the directions in the scanpst.exe
dialog box.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lynda asked:

| Everything. I don't know how to do any of the stuff you said to do
| (search the hard drive, how to compare the locations and how to run
| scanpst.exe against my .pst file to see if it is damaged.
|
| Thanks for any help you can give me, I really do need this stuff back.
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Where do you need step by step assistance? It is really just that
|| easy except for the Explorer parts. If you really need your old
|| items, it is worth it to post back and detail what is too hard to
|| follow.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Lynda asked:
||
||| Well, thank you for the information, but I'm in over my head. I
||| don't know how to do all that. Thank you anyway.
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Search your hard drive (enable searching hidden files/folders) for
|||| a file with the .pst extension. When found, note the path. Open
|||| Outlook and use File->Data File Management.and compare the location
|||| that shows for your default delivery location. Is it the same? If
|||| yes, then close Outlook and run scanpst.exe against your .pst file
|||| to see if it is damaged.
||||
|||| --ÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Lynda asked:
||||
||||| Sorry, I forgot my Outlook Version,it is 2003 SP2.
|||||
||||| "Lynda" wrote:
|||||
|||||| That's what happened. I did the updates and then when I went in
|||||| to my e-mail, it looked totally different. All my e-mail
|||||| folders are gone, as are my most used addresses and all my
|||||| e-mail that was in my inbox. That was all I did (the updates),
|||||| they updates took about an hour to do (I hadn't done them in a
|||||| while). How am I going to fix this!!!! You're right, I have
|||||| had much hair pulling!!!!!
||||||
|||||| "Milly Staples [MVP - Outlook]" wrote:
||||||
||||||| Windows Updates do not touch user data. Tell us what really
||||||| happened and include your version of Outlook.
|||||||
||||||| --ÂÂÂ
||||||| Milly Staples [MVP - Outlook]
|||||||
||||||| Post all replies to the group to keep the discussion intact.
||||||| All unsolicited mail sent to my personal account will be deleted
||||||| without reading.
|||||||
||||||| After furious head scratching, Lynda asked:
|||||||
|||||||| I updated Windows yesterday and now I don't have any of my
|||||||| e-mail folders or old e-mails that were in my inbox. I also
|||||||| have no addresses in my address book, it knocked them all out.
|||||||| How can I restore these things?
||||||||
|||||||| PLEASE HELP!