Windows Update Problem

[Bruce Hagen]

Trying to help my Brother-In-Law 3000 miles away.

He had to reinstall XP Home for about the fourth time which
leads me to believe he did it correctly. (eXPerience). He is
his own worst enemy. <eg>

He chose the option to Reinstall and Save current files.
After doing so, he re-installed SP2 via CD before
checking anything. As of now, everything is working fine
with one exception. When he goes to Windows Updates, he gets
the *Checking for updates*, but the progress bar only
appears for about 2 seconds. After that, every minute or so,
the pointer changes to an hourglass for about a second, but
that is all that happens. He doesn't get the chance to
select Auto or Custom install.

He is using the newest Norton A/V, Firewall and NIS, but
they were not installed when this problem started and
turning it off makes no difference.

With the exception of Windows Updates, everything else
appears to be working fine. Any suggestions are greatly
appreciated, of course.

 

[Plato]

He chose the option to Reinstall and Save current files.
After doing so, he re-installed SP2 via CD before
checking anything. As of now, everything is working fine
with one exception. When he goes to Windows Updates, he gets
the *Checking for updates*, but the progress bar only
appears for about 2 seconds. After that, every minute or so,

http://www.bootdisk.com/xptop20.htm#4

 

[PA Bear]

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

 

[Bruce Hagen]

http://www.bootdisk.com/xptop20.htm#4

I don't think anything here applies, but I'll pass it along.

Thanks,
Bruce

 

[Bruce Hagen]

Hi Robear,

As I said, I will pass it along, but he gets no error
message which:

Why can't I download updates?

Would suggest. Basically, a frozen screen. I told him to
remove SP2, installed by CD, and see what happens. Won't
know till tomorrow.

Bruce

 

[S.Sengupta]

Troubleshooting Windows Update Issues
http://v4.windowsupdate.microsoft.com/troubleshoot/

regards,
ssg MS-MVP

 

[Bruce Hagen]

Thanks. I'll pass that along as well.

 

[Rock]

Trying to help my Brother-In-Law 3000 miles away.

He had to reinstall XP Home for about the fourth time which leads me to
believe he did it correctly. (eXPerience). He is his own worst enemy. <eg>

He chose the option to Reinstall and Save current files. After doing so,
he re-installed SP2 via CD before checking anything. As of now,
everything is working fine with one exception. When he goes to Windows
Updates, he gets the *Checking for updates*, but the progress bar only
appears for about 2 seconds. After that, every minute or so, the pointer
changes to an hourglass for about a second, but that is all that
happens. He doesn't get the chance to select Auto or Custom install.

He is using the newest Norton A/V, Firewall and NIS, but they were not
installed when this problem started and turning it off makes no difference.

With the exception of Windows Updates, everything else appears to be
working fine. Any suggestions are greatly appreciated, of course.

Bruce you might want to post this to
news://msnews.microsoft.com/microsoft.public.windowsupdate

 

[Bruce Hagen]

One of these .dlls was the fix, although I don't know which
one.

net.exe stop wuauserv
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wuweb.dll
regsvr32 jscript.dll
regsvr32 wucltui.dll
regsvr32 msxml3.dll
regsvr32 softpub.dll
regsvr32 atl.dll

Thanks to all that offered help.

 

[PA Bear]

My money's on 'regsvr32 softpub.dll'.