Windows Update problem

[Terry]

On a Toshiba with Vista Home Premium, it won't allow Updates to open the
site. Whether from the Start menu, or Microsoft.com. It says Windows
Explorer has a problem and needs to shut down, which closes all windows.
From any access point the same problem occurs trying to get updates. I did
download and install Service Pack 1 and it says it is installed, and only 14
updates are showing in the Programs installed window. I did that through the
Download area of MS.com. The computer was bought used with no real history
behind the previous installs. I believe this Vista install was over an
original XP OS. The HD is around 90GB and less than 40GB is in use.

 

[Carey Frisch [MVP]]

Free Microsoft Updates Support:
https://support.microsoft.com/oas/default.aspx?gprid=6527


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On a Toshiba with Vista Home Premium, it won't allow Updates to open the
site. Whether from the Start menu, or Microsoft.com. It says Windows
Explorer has a problem and needs to shut down, which closes all windows.
From any access point the same problem occurs trying to get updates. I did
download and install Service Pack 1 and it says it is installed, and only 14
updates are showing in the Programs installed window. I did that through the
Download area of MS.com. The computer was bought used with no real history
behind the previous installs. I believe this Vista install was over an
original XP OS. The HD is around 90GB and less than 40GB is in use.

 

[RingBuster]

On a Toshiba with Vista Home Premium, it won't allow Updates to open the
site. Whether from the Start menu, or Microsoft.com. It says Windows
Explorer has a problem and needs to shut down, which closes all windows.
From any access point the same problem occurs trying to get updates. I
did download and install Service Pack 1 and it says it is installed, and
only 14 updates are showing in the Programs installed window. I did that
through the Download area of MS.com. The computer was bought used with
no real history behind the previous installs. I believe this Vista
install was over an original XP OS. The HD is around 90GB and less than
40GB is in use.

It sounds like the computer might be infected with that Conflecker virus
or whatever that thing is called, which was being talked about recently.
One of the things it does is stop the machine from getting Windows updates.