Windows Update fails to install KB946648

[churin]

I tried many times but Windows Update never succeeds installing
KB946648. The OS is Windows XP HE SP2. Is there a way to install this
security update?

 

[Kelly]

Some users claim that this is due to McAfee software. If this is the case
see support: http://www.mcafee.com/us/

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[PA Bear [MS MVP]]

See the section "How to obtain help and support for this security update"
here: http://support.microsoft.com/kb/946648

 

[churin]

Thanks for your response.
No, McAfee is not installed.

 

[churin]

Thanks for your response.
I downloaded without using Windows Update, and attempted to install it
but got the following error message:

KB946648 Setup Error:
Required installation branch was not found in INF file.

Any further suggestion would be appreciated.

 

[PA Bear [MS MVP]]

================
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available through
your usual support contacts.
==================

 

[churin]

I contacted MS via a chat session and after exchanging a couple of
question he switched to so called "Easy Assist" session. After he spent
about an hour attempting to install the KB in question, he initiated
downloading SP3 and said try installing the KB after SP3 is installed
and the Easy Assist session was terminated. I tried installing the KB
as suggested and it installed successfully. The description of the KB
indicates that SP2 is required but not SP3, but anyway the problem is
solved.
Thank you very much for your help.

 

[PA Bear [MS MVP]]

YW & thanks for your feedback.

...The description of the KB indicates that SP2 is required but not SP3

<QP>
APPLIES TO
....
Microsoft Windows XP Service Pack 3, when used with:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
</QP>
--
~PA Bear

I contacted MS via a chat session and after exchanging a couple of
question he switched to so called "Easy Assist" session. After he spent
about an hour attempting to install the KB in question, he initiated
downloading SP3 and said try installing the KB after SP3 is installed
and the Easy Assist session was terminated. I tried installing the KB
as suggested and it installed successfully. The description of the KB
indicates that SP2 is required but not SP3, but anyway the problem is
solved.
Thank you very much for your help.

================
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts.
==================

Thanks for your response.
I downloaded without using Windows Update, and attempted to install it
but got the following error message:

KB946648 Setup Error:
Required installation branch was not found in INF file.

Any further suggestion would be appreciated.

PA Bear [MS MVP] wrote:
See the section "How to obtain help and support for this security
update" here: http://support.microsoft.com/kb/946648

 

[Kelly]

Wow, what a mess. (

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

I contacted MS via a chat session and after exchanging a couple of question
he switched to so called "Easy Assist" session. After he spent about an
hour attempting to install the KB in question, he initiated downloading SP3
and said try installing the KB after SP3 is installed and the Easy Assist
session was terminated. I tried installing the KB as suggested and it
installed successfully. The description of the KB indicates that SP2 is
required but not SP3, but anyway the problem is solved.
Thank you very much for your help.

================
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts.
==================

Thanks for your response.
I downloaded without using Windows Update, and attempted to install it
but got the following error message:

KB946648 Setup Error:
Required installation branch was not found in INF file.

Any further suggestion would be appreciated.

PA Bear [MS MVP] wrote:
See the section "How to obtain help and support for this security
update" here: http://support.microsoft.com/kb/946648

 

[PA Bear [MS MVP]]

And who knows what Support did via Easy Assist.

Wow, what a mess. (

I contacted MS via a chat session and after exchanging a couple of
question
he switched to so called "Easy Assist" session. After he spent about an
hour attempting to install the KB in question, he initiated downloading
SP3
and said try installing the KB after SP3 is installed and the Easy Assist
session was terminated. I tried installing the KB as suggested and it
installed successfully. The description of the KB indicates that SP2 is
required but not SP3, but anyway the problem is solved.
Thank you very much for your help.

================
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts.
==================


churin wrote:
Thanks for your response.
I downloaded without using Windows Update, and attempted to install it
but got the following error message:

KB946648 Setup Error:
Required installation branch was not found in INF file.

Any further suggestion would be appreciated.

PA Bear [MS MVP] wrote:
See the section "How to obtain help and support for this security
update" here: http://support.microsoft.com/kb/946648

 

[churin]

I wonder why my last post was deleted.

I am not sure what does your post means, but I went to Help & Support
page by your posted link and I chose Chat among three contact options.

And who knows what Support did via Easy Assist.

Wow, what a mess. (

I contacted MS via a chat session and after exchanging a couple of
question
he switched to so called "Easy Assist" session. After he spent about an
hour attempting to install the KB in question, he initiated
downloading SP3
and said try installing the KB after SP3 is installed and the Easy
Assist
session was terminated. I tried installing the KB as suggested and it
installed successfully. The description of the KB indicates that SP2 is
required but not SP3, but anyway the problem is solved.
Thank you very much for your help.

PA Bear [MS MVP] wrote:
================
How to obtain help and support for this security update

For home users, no-charge support is available by calling
1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit
the
Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts.
==================


churin wrote:
Thanks for your response.
I downloaded without using Windows Update, and attempted to install it
but got the following error message:

KB946648 Setup Error:
Required installation branch was not found in INF file.

Any further suggestion would be appreciated.

PA Bear [MS MVP] wrote:
See the section "How to obtain help and support for this security
update" here: http://support.microsoft.com/kb/946648