Bob said:
I have recently upgraded my Windows 98SE to 2000 ME and I
have been unable to access the update screen direct from
the button on the start menu I keep getting the following
message. "An exception 06 has occurred 0028:C0010B9C INVxD
VMM(01)+0000FBC It was called from 002:C024C58B VxD VMM(OC)
+000058B" I'm then invited to press Enter or any key or
ctrl alt del that may return me to Windows. The computer
then locks up and I have to switch it off with the restart
button on the tower. I can sometimes connect to Microsoft
by typing in the home web address and then the links from
there. I don't appear to have any problems with other web
sites. Any suggestions would be appreciated. I have Panda
anti virus.
Have you tried IE Tools>Windows Update?
Check your system for "hijackware":
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html
Run these tools in the following order with nothing else running in
background:
1. CWShredder (fix all found)
2. Ad-Aware (fix all found)
3. Spybot (RTFM but generally fix everything in red)
Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(
http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to
http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]
Also:
1. Download and run Stinger (
http://vil.nai.com/vil/stinger/); then...
2. Update your virus definitions, enable Show Hidden Files
(
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.
WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.
So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP
AumHa Forums
http://forum.aumha.org
Protect Your PC
http://www.microsoft.com/security/protect