Windows shutting down when booted up

[Guest]

At first, this was an intermittent problem, but now every time I boot up, I
get the error message that Windows has experienced a problem and shuts down,
the programme then reboots itself and so the loop continues. If I go into
Safe Mode, Control Panel, Admin Tools, Computer Management, Event Viewer,
Application, I can see the problem with all the error messages. When I double
click one of these, it says: Event ID 1000, Description: Faulting application
services.exe.
Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a
different Version number. It says I should click on:
http://go.microsoft.com/fwlink/events.asp. but of course I can't do that on
my Deskotp in Safe Mode. I've tried the address on this Laptop and it won't
go there. From the information I've given, you probably realise that I'm no
"techie". Any help or advice would be greatly appreciated. Thanks.

 

[Gerry]

Jimbo

Can you please post a complete copy of the Event Viewer Error Report.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~

 

[Rich Barry]

From SafeMode rt click MyComputer>select Properties>Advanced>Startup and
Recovery-Settings>Uncheck the
Automatically Restart box. Next time you bootup you may get a blue
screen with error message. Post message back here.

 

[Guest]

Hi Gerry, thanks for this. I still have a problem p probably me not
understanding. I can get as far as clicking the "double page" icon but of
course, in Safe Mode, I can't email it. All attempts to click the icon and
then paste to a CD failed. If that would have worked, I could have sent it
via this Laptop. Is there a way to do that? Thanks again.

 

[Guest]

Hi Barry, thanks for this. If this is a duplicate, please forgive me. I
posted this once and got the message that the site was busy. I'll send this
anyhow. I got as far as unchecking the Automatic restart box, then clicked
OK. Got the message: "Windows cannot send administrative alerts unless the
Alerter service is running." I went through the procedure they described, but
found the Alerter is already set to automatic. Perhaps it won't work in Safe
Mode? Is there anything else I might try? Thanks.

 

[Gerry]

Jim

Paste the Report into any text / document file and copy the file to a
floppy disk or other media and transfer to Laptop? I prefer using Word
to Notepad as it formats better. I now use a Kingston Data Bar rather
than CD or floppy disk to transfer files between computers.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry]

Jimbo


Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute

 

[Guest]

OK Gerry, that worked fine
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 31/07/2007
Time: 18:49:40
User: N/A
Computer: JIMDESKTOP
Description:
Faulting application pmstudio.exe, version 1.1.1.40, faulting module
pmstudio.exe, version 1.1.1.40, fault address 0x00023800.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 6d 73 ure pms
0018: 74 75 64 69 6f 2e 65 78 tudio.ex
0020: 65 20 31 2e 31 2e 31 2e e 1.1.1.
0028: 34 30 20 69 6e 20 70 6d 40 in pm
0030: 73 74 75 64 69 6f 2e 65 studio.e
0038: 78 65 20 31 2e 31 2e 31 xe 1.1.1
0040: 2e 34 30 20 61 74 20 6f .40 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 32 33 38 30 30 0d 0a 023800..

 

[Guest]

Thanks again Gerry. I did the last part of your last suggestion. As I was
doing this, my Desktop has been on and is still on. I don't think I've really
done anything yet to cure the problem, so perhaps it has just gone back to
being an intermittent fault. I'll let you know. Much obliged. Jimbo

 

[Gerry]

Jimbo

PMStudio would appear to come woth Roxio Easy CD. This is not, however,
the Error Report you referred to earlier. All programmes occasionally
cause problems. The question is do they keep occuring or are they one
off? If you repeat what you were doing when this error arose do you get
the same error?

If the error keeps repeating you should try uninstalling Easy CD and
reinstalling.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry, could you do me another service? There are loads of these errors in
the Event file. Here is another. Would you just check and see if this one
gives another result? Also, when I booted up the desktop this time, I got the
usual: Service and controller app encountered a problem and needs to close.
for infor on this error, click here. Did that and got: Error signature
$zAppName : services.exe $zAppVer : 5.1.2600.2180
$zModName : unknown $zModVer : 0.0.0.0
offset : 00da5592
To view technical info about this report, c.ick here. Did that, got:
The following files will be included in this error report
C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\services.exe.mdmp
C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\accompat.txt
All gobbledegook to me. I don't know if oyu can make anything of it. Thanks
again. Jimbo

 

[Guest]

Another bit of information: I found pmstudio.cfg. The only thing I could find
out about it was that it was created on 16th Jan. Looked in the diary and
sure enough, I'd tried to put a TV program onto disk using Roxio. I've never
used it since, so I'm just going to delete this file and see where we go from
there. I've been thinking whilst I've been writing and realise that this is a
pretty new problem, so I could be wrong. Stiil, here goes!

 

[Gerry]

You need to post full copies of Event Viewer Reports using the copy
method discussed earlier.

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute

 

[Gerry]

Jimbo

Deleting files is not the correct way to resolve problems. You need to
uninstall through Add / Remove Programs in Control Panel.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

I'm doing exactly that now, because guess what, I can get online with my
desktop. I'm still getting the "encountered a problem and needs to close"
except it hasn't closed. So here's what copied when I clicked on the "double
page" icon in Events:Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 01/08/2007
Time: 14:52:26
User: N/A
Computer: JIMDESKTOP
Description:
Faulting application services.exe, version 5.1.2600.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00da5592.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 72 ure ser
0018: 76 69 63 65 73 2e 65 78 vices.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 64 fset 00d
0050: 61 35 35 39 32 a5592
I'll also have a go at getting rid of that file, but I couldn't find it
anywhere except with the Search and I tried to delete it from there. Could
something I've done so far in trying these various things have slowed down my
computer at all? It now seems to take a very long time between "Intel Inside
- Pentium 4" to the Black "Windows" screen. Apart from that and the Error
message on bootup, the desktop seems to be working.

 

[Gerry]

Jimbo

What are your anti-virus and anti-spyware arrangements?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry
I'm using PCDefense, which uses BitDefender to check for viruses. I also
have a couple of Spyware programmes. I changed to after having a few problems
with McAfee. I don't know how happy I am with it.

 

[Guest]

Gerry
Something must have worked. I no longer get the error message on bootup now
and the desktop seems to be working OK. I still have to wait 90 secs. between
"Intel Inside - Pentium 4" and the First Windows screen instead of about 15
secs. Even if I can't sort that, I'm better off than when you first answered.
Thanks again.
Jimbo.

 

[Guest]

Gerry
Probably my final post on this one. I saw another post entitled Computer
runs slow and had a look at that. Followed some of the suggestions and now my
computer runs faster than ever. However, it was your help and patience that
got me around the major proble. Thanks so much.
Jimbo

 

[Gerry]

Jimbo

My pleasure.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~