Windows Security Pop up while sending email

[sircheel]

I manually configured the email provided by my web host using Windows Mail.
It was working properly until recently this week, it cannot send any emails
anymore.
I DID NOT CHANGE anything in the configuration. Everytime I send emails, it
keeps on prompting me Windows Security asking for the Username & Password.

I typed my username & password correctly BUT it keeps on prompting me the
same pop up. The username & password I entered are all correct. Sometimes it
gives me this error message:

The connection to the server has failed. Subject 'test', Account: 'Suruga
Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes,
Socket Error: 10061, Error Number: 0x800CCC0E

The connection to the server has failed. Subject 'Re: 000webhost.com',
Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol: SMTP, Port:
465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E

Here's a screenshot of my problem:
http://img390.imageshack.us/img390/5034/errorpg7.gif

I already ask for customer support of my web host, but they checked the
email and it's working properly. I asked for another customer support in HP &
they told me that I need to re-create the email accounts which I did, still
it's not working.

Posting here is the last help I can think of, hope anyone can help me
out....Thanks.

 

[Guest]

I manually configured the email provided by my web host using Windows Mail.
It was working properly until recently this week, it cannot send any
emails
anymore.
I DID NOT CHANGE anything in the configuration. Everytime I send emails,
it
keeps on prompting me Windows Security asking for the Username & Password.

I typed my username & password correctly BUT it keeps on prompting me the
same pop up. The username & password I entered are all correct. Sometimes
it
gives me this error message:

The connection to the server has failed. Subject 'test', Account: 'Suruga
Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465, Secure(SSL):
Yes,
Socket Error: 10061, Error Number: 0x800CCC0E

The connection to the server has failed. Subject 'Re: 000webhost.com',
Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol: SMTP,
Port:
465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E

Here's a screenshot of my problem:
http://img390.imageshack.us/img390/5034/errorpg7.gif

I already ask for customer support of my web host, but they checked the
email and it's working properly. I asked for another customer support in
HP &
they told me that I need to re-create the email accounts which I did,
still
it's not working.

Posting here is the last help I can think of, hope anyone can help me
out....Thanks.

Some email servers insist that you enter your username with no spaces and
no CAPITAL LETTERS. Some insist that you follow it with the part of
your email address that starts with @, and some insist that you don't.
Many insist that you use CAPITAL and lowercase letters in the right places
in your password. Many give error messages that are unclear on which of
these problems have occured, if any of them, if there's some problem with
your username of password.

 

[sircheel]

So, it means that for the Email username instead of + i'll try the @?
Does this also mean that I have to do trial and error on using Init Caps
on my username and password?

Still I don't get it....How will I solve this problem?

 

[Guest]

I haven't seen any valid usernames that contain a +. Your username
should work if you enter all of it in lowercase, but your password
needs to be entered however it was set up as to which letters are
CAPITAL and which are lowercase.

 

[Vistalover]

Don't forget numbers. If you need help generating a password, look at the
Vista gadgets online. There is a password generator. Makes passwords in
symbols, letters, and numbers. No more guessing and it will be encrypted to
164 bit.

 

[Gary VanderMolen]

The error messages you included are for a different problem
than the security popup issue. So, you may have two separate problems.
That mail server belongs to a webhosting company. In my experience,
webhosts seldom support port 465. Are you sure about that port?
Unfortunately, port 25 will probably not work either, since your ISP
will block it. Why not use the SMTP server belonging to your ISP?

 

[sircheel]

Yes, I think I have two problems but my main problem is
the security popup issue. The error message only appears when
I click CANCEL on the security popup but when I enter my Username &
Password then click OK, it will keep prompting me the popup with no
error message.

I used 465 for SSL because the outgoing server needs authentication.
I tried port 25 but it gives me an error message. But for port 465, it was
working properly before...I can send and receive emails with NO
security popup.

Here's the Manual Setting:
Mail Server Username: chris.lee+suruga-it.com
Incoming Mail Server: mail.suruga-it.com
Incoming Mail Server: (SSL) srv6.890m.com
Outgoing Mail Server: mail.suruga-it.com (server requires authentication)
port 25
Outgoing Mail Server: (SSL) srv6.890m.com (server requires authentication)
port 465
Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS
(SSL/TLS)
Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)

 

[sircheel]

I carefully entered my username and password, I've checked and
they're all correct inputs. My password is alphanumeric in lowercase.
I already changed it and tried using other passwords but still it won't
stop prompting me the security popup.

 

[Guest]

I'm not sure I've ever seen any working email addresses that included
a + character.

 

[Gary VanderMolen]

It's unusual but permitted according to the standards:
http://en.wikipedia.org/wiki/E-mail_address

 

[Gary VanderMolen]

I don't see any obvious mistakes. The malfunctioning account
may have become corrupt, so try deleting it, restarting Windows Mail,
then recreating that account. If no joy, one workaround is to replace
srv6.890m.com with mail.suruga-it.com as the outgoing mail server
in that malfunctioning account. You would also need to change the port
from 465 to 25, and use the custom SMTP authentication settings.

 

[sircheel]

I re-created the email accounts as well as changing the passwords. Now,
the security popup is gone BUT I'm receiving this error again:

The connection to the server has failed. Subject 'test', Account:
'Suruga.Admin', Server: 'mail.suruga-it.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Note: It takes like 20sec. displaying "FINDING HOST..." then another 20secs.
"CONNECTING..."
then there's the ERROR MESSAGE....

I have a COMODO firewall & my anti-virus is AVG 7.5

How to solve this?

 

[Guest]

Did you use the standard install for AVG? If so, it will be less likely
to cause problems in Windows Mail if you uninstall it, then do a
custom install where you tell it to leave out the part that scans email.

http://free.grisoft.com/ww.download?prd=afe

Also, have you ever had a Norton or McAfee antivirus program on
that computer? If so, their uninstall procedures often fail to remove the
parts of them that cause problems in Windows Mail.

 

[Gary VanderMolen]

I responded in your other thread entitled "security issue to error message".
Please, only one thread per issue.