Windows Photo Gallery update for RAW files goes to wrong webpage

[Guest]

For some reason, when I select the link offered by the Photo Gallery program
to get the update to view RAW files, my IE opens and goes to a webpage from
Canon (in which it asks for confirmation of location prior to sending you to
their Vista support page). I assume this is not where I'm supposed to get
the update for the Windows Photo Gallery software. This is the URL the
program directs me to:
http://pdisp01.c-wss.com/vista/redirect?pr=ic-cc&id=rawcodec Anybody know
why this is happening, and what the correct URL is for the update?

 

[Ronnie Vernon MVP]

Archi-Dad

The camera manufacturers write the Codecs that support the RAW format. This
is similar to a company that writes cedecs to support certain video and
audio files. Without these codecs, software designed to use that format
cannot work with those files.

It's likely that you have a Canon camera/printer and there is an update
available for their drivers/software.

 

[Jume]

yes, you must get the canon raw codec from canon website, no fear in there

 

[Jume]

just in case, the same question came in the vista.music_pictures_video

the US canon website is a big mess in terms to find the raw codec, just get
it from the european site:
http://software.canon-europe.com/software/0026049.asp?model=

 

[Guest]

OK - but what's confusing is that the Microsoft program (Windows Photo
Gallery) prompted me to download an update. It was through that program's
link that I was sent to Canon's website. I expected to go to a Microsoft
site for an update to their own program. I'll separately check out the MS
site to see if there's an update available for download...