Windows media player 11 on Vista

[Derek]

Hi all,

As my player 11 incorporated with Vista Ultimate cannot playback online
streaming video/audio lately, can anyone advise how it can be uninstalled
and reinstall again ?

Many thanks!
Derek

 

[Derek]

Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media site. After I
installed some programs, it has not worked playing the streaming video/audio
file. I tried to open the .asx file with Realplayer and Winamp yet they both
failed. Even the embeded CNBC Plus live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you shed some
light on how to resolve this ?

Derek

 

[zachd [MSFT]]

On a related note, which specific error do you get when you try to stream
files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

 

[Derek]

Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used for
the streaming :

C00D11BB: Windows Media Player cannot play the file because the specified
protocol is either not supported by the Player

Best regards,
Derek

 

[zachd [MSFT]]

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take you
to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used for
the streaming :

C00D11BB: Windows Media Player cannot play the file because the specified
protocol is either not supported by the Player

Best regards,
Derek

 

[Derek]

Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take you
to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.

 

[zachd [MSFT]]

OK, that's the same protocol unsupported source error. So what's the
afflicted URL?

Did you try
http://zachd.com/pss/pss.html#networktab
as I suggested earlier?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take you
to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used
for the streaming :

C00D11BB: Windows Media Player cannot play the file because the
specified protocol is either not supported by the Player

Best regards,
Derek

"zachd [MSFT]" <[email protected]> ??????

On a related note, which specific error do you get when you try to
stream files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media site.
After I installed some programs, it has not worked playing the
streaming video/audio file. I tried to open the .asx file with
Realplayer and Winamp yet they both failed. Even the embeded CNBC Plus
live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you shed
some light on how to resolve this ?

Derek


"beaua" <[email protected]> ?????????

According to MS you can't entirely remove MP11, which I would of
thought
so.
'Installing the Player'
(http://www.microsoft.com/windows/windowsmedia/player/faq/installation.mspx)

Anywyas, is it only certain types of media that won't stream, or is
it
all?
And have you recently installed another type of media player, or
codec
package? such as CCCP?

 

[Derek]

Dear Zacht,

I am sorry that I did not try your method outllined in your link as it is
complicated to me. When I opened the streaming source from the URL:
http://www.rthk.org.hk/rthk/radio3/teresa_carpio/20071225.html

with MP11 : an error message protocol unsupported error message was
displayed
with Real player : it works fine

That is why I believe there is some problem with my MP11.

Best regards,
Derek

OK, that's the same protocol unsupported source error. So what's the
afflicted URL?

Did you try
http://zachd.com/pss/pss.html#networktab
as I suggested earlier?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take
you to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used
for the streaming :

C00D11BB: Windows Media Player cannot play the file because the
specified protocol is either not supported by the Player

Best regards,
Derek

"zachd [MSFT]" <[email protected]> ??????

On a related note, which specific error do you get when you try to
stream files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media site.
After I installed some programs, it has not worked playing the
streaming video/audio file. I tried to open the .asx file with
Realplayer and Winamp yet they both failed. Even the embeded CNBC
Plus live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you
shed some light on how to resolve this ?

Derek


"beaua" <[email protected]> ?????????

According to MS you can't entirely remove MP11, which I would of
thought
so.
'Installing the Player'
(http://www.microsoft.com/windows/windowsmedia/player/faq/installation.mspx)

Anywyas, is it only certain types of media that won't stream, or is
it
all?
And have you recently installed another type of media player, or
codec
package? such as CCCP?

 

[zachd [MSFT]]

Given that error detail, you should probably follow these steps:
http://support.microsoft.com/kb/940029

If that's too much for you, you might ask a computer-savvy mate to help you
through those steps in return for a sandwich or something. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Dear Zacht,

I am sorry that I did not try your method outllined in your link as it is
complicated to me. When I opened the streaming source from the URL:
http://www.rthk.org.hk/rthk/radio3/teresa_carpio/20071225.html

with MP11 : an error message protocol unsupported error message was
displayed
with Real player : it works fine

That is why I believe there is some problem with my MP11.

Best regards,
Derek

OK, that's the same protocol unsupported source error. So what's the
afflicted URL?

Did you try
http://zachd.com/pss/pss.html#networktab
as I suggested earlier?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

"zachd [MSFT]" <[email protected]> ????

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take
you to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used
for the streaming :

C00D11BB: Windows Media Player cannot play the file because the
specified protocol is either not supported by the Player

Best regards,
Derek

"zachd [MSFT]" <[email protected]> ??????

On a related note, which specific error do you get when you try to
stream files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media site.
After I installed some programs, it has not worked playing the
streaming video/audio file. I tried to open the .asx file with
Realplayer and Winamp yet they both failed. Even the embeded CNBC
Plus live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you
shed some light on how to resolve this ?

Derek


"beaua" <[email protected]> ?????????

According to MS you can't entirely remove MP11, which I would of
thought
so.
'Installing the Player'
(http://www.microsoft.com/windows/windowsmedia/player/faq/installation.mspx)

Anywyas, is it only certain types of media that won't stream, or is
it
all?
And have you recently installed another type of media player, or
codec
package? such as CCCP?

 

[Derek]

Hi Zachd,

I followed the steps from http://support.microsoft.com/kb/940029 by deleting
wmsdkns.xml. Then WP11 created a new wmsdkns.xml when I connected to a
streaming site. Surprisingly, it now works!!!

Amazing!

I should buy you a sandwish or a beer

Derek

Given that error detail, you should probably follow these steps:
http://support.microsoft.com/kb/940029

If that's too much for you, you might ask a computer-savvy mate to help
you through those steps in return for a sandwich or something. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

Dear Zacht,

I am sorry that I did not try your method outllined in your link as it is
complicated to me. When I opened the streaming source from the URL:
http://www.rthk.org.hk/rthk/radio3/teresa_carpio/20071225.html

with MP11 : an error message protocol unsupported error message was
displayed
with Real player : it works fine

That is why I believe there is some problem with my MP11.

Best regards,
Derek

OK, that's the same protocol unsupported source error. So what's the
afflicted URL?

Did you try
http://zachd.com/pss/pss.html#networktab
as I suggested earlier?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

"zachd [MSFT]" <[email protected]> ????

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take
you to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was used
for the streaming :

C00D11BB: Windows Media Player cannot play the file because the
specified protocol is either not supported by the Player

Best regards,
Derek

"zachd [MSFT]" <[email protected]> ??????

On a related note, which specific error do you get when you try to
stream files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media
site. After I installed some programs, it has not worked playing
the streaming video/audio file. I tried to open the .asx file with
Realplayer and Winamp yet they both failed. Even the embeded CNBC
Plus live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you
shed some light on how to resolve this ?

Derek


"beaua" <[email protected]> ?????????

According to MS you can't entirely remove MP11, which I would of
thought
so.
'Installing the Player'
(http://www.microsoft.com/windows/windowsmedia/player/faq/installation.mspx)

Anywyas, is it only certain types of media that won't stream, or
is it
all?
And have you recently installed another type of media player, or
codec
package? such as CCCP?

 

[zachd [MSFT]]

I'll have a friend link up that Web Help response to that KB, so the
sandwich or beer would be on me, good sir. =]

Once that's taken care of, anybody else running through this particular
error condition should be that much closer to a solution. Thanks. =]

Cheers,
-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Hi Zachd,

I followed the steps from http://support.microsoft.com/kb/940029 by
deleting wmsdkns.xml. Then WP11 created a new wmsdkns.xml when I connected
to a streaming site. Surprisingly, it now works!!!

Amazing!

I should buy you a sandwish or a beer

Derek

Given that error detail, you should probably follow these steps:
http://support.microsoft.com/kb/940029

If that's too much for you, you might ask a computer-savvy mate to help
you through those steps in return for a sandwich or something. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

Dear Zacht,

I am sorry that I did not try your method outllined in your link as it
is complicated to me. When I opened the streaming source from the URL:
http://www.rthk.org.hk/rthk/radio3/teresa_carpio/20071225.html

with MP11 : an error message protocol unsupported error message was
displayed
with Real player : it works fine

That is why I believe there is some problem with my MP11.

Best regards,
Derek



"zachd [MSFT]" <[email protected]> ????

OK, that's the same protocol unsupported source error. So what's the
afflicted URL?

Did you try
http://zachd.com/pss/pss.html#networktab
as I suggested earlier?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Zachd,

The following URL is directed to when I clicked "Web help" :
http://www.microsoft.com/windows/wi...&id=C00D11BB&contextid=71&originalid=C00D2EE0

Any clues?
Derek

"zachd [MSFT]" <[email protected]> ????

What's a specific URL where you get this error?
When you click "Web Help" on that error dialog, what URL does it take
you to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Dear Azchd and Beaua,

The following message in displayed when MP11 and Real player was
used for the streaming :

C00D11BB: Windows Media Player cannot play the file because the
specified protocol is either not supported by the Player

Best regards,
Derek

"zachd [MSFT]" <[email protected]> ??????

On a related note, which specific error do you get when you try to
stream files these days?

http://zachd.com/pss/pss.html#reinstallvista
is relevant, but I'd start with:
http://zachd.com/pss/pss.html#networktab
if I were you.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Hi Beaua,

Many thanks for your quick reply.

The MP11 used to work when I download .asx file from the media
site. After I installed some programs, it has not worked playing
the streaming video/audio file. I tried to open the .asx file with
Realplayer and Winamp yet they both failed. Even the embeded CNBC
Plus live video does not work when it used to.

I am frustrated with MP11 so my guess is to reinstall it. Can you
shed some light on how to resolve this ?

Derek


"beaua" <[email protected]> ?????????

According to MS you can't entirely remove MP11, which I would of
thought
so.
'Installing the Player'
(http://www.microsoft.com/windows/windowsmedia/player/faq/installation.mspx)

Anywyas, is it only certain types of media that won't stream, or
is it
all?
And have you recently installed another type of media player, or
codec
package? such as CCCP?