Gary VanderMolen said:What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Max Findlay said:What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send
the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
Max Findlay said:What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
Gary VanderMolen said:What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
Gary VanderMolen said:What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
Gary VanderMolen said:What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Max Findlay said:Following on from my earlier post today, I should add that I have tried
setting up an email account via Outlook. This works better except that
Outlook will not retain the password even though I have chosen to save it.
Is this another beauty of Windows Vista, do you know? Sorry to bother you
with all this but as you can probably tell I'm at my wits end here.
Regards
-- Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:What happens is that the email sits in my Outbox until I shut down
Windows
Mail and then reopen it. At that point, Windows Mail condescends to
send the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the
Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant
send any
messages. I have downloaded the Microsoft Support Centre bugfix.
This lets me
delete the messages stuck in my Outbox but I still can't send any
messages.
Please help. Thanks a lot. Max
Dave said:You must be using Outlook 2002. The password problem is a known bug with
that program.
Outlook 2003 & newer work fine.
Max Findlay said:Following on from my earlier post today, I should add that I have tried
setting up an email account via Outlook. This works better except that
Outlook will not retain the password even though I have chosen to save it.
Is this another beauty of Windows Vista, do you know? Sorry to bother you
with all this but as you can probably tell I'm at my wits end here.
Regards
-- Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down
Windows
Mail and then reopen it. At that point, Windows Mail condescends to
send the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the
Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant
send any
messages. I have downloaded the Microsoft Support Centre bugfix.
This lets me
delete the messages stuck in my Outbox but I still can't send any
messages.
Please help. Thanks a lot. Max
Max Findlay said:Yes I am using Outlook 2002. Is there a way round the password problem
inOutlook 2002?
Dave said:You must be using Outlook 2002. The password problem is a known bug with
that program.
Outlook 2003 & newer work fine.
Max Findlay said:Following on from my earlier post today, I should add that I have tried
setting up an email account via Outlook. This works better except that
Outlook will not retain the password even though I have chosen to save it.
Is this another beauty of Windows Vista, do you know? Sorry to bother you
with all this but as you can probably tell I'm at my wits end here.
Regards
-- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down
Windows
Mail and then reopen it. At that point, Windows Mail condescends to
send the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the
Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant
send any
messages. I have downloaded the Microsoft Support Centre bugfix.
This lets me
delete the messages stuck in my Outbox but I still can't send any
messages.
Please help. Thanks a lot. Max
Max Findlay said:Dear Gary -- Thanks for this. I've uninstalled the Norton AV as you suggested
and installed the free Grisoft /AVG AV software that works fine on my other
PCs/ laptop and mates said worked ok on Vista. (I should say though that all
of my other machines run Windows XP!) However, the problem remains the same
on this new Vista laptop: Windows Mail will only send email if I shut it down
and then restart it. Then it will send the messages in the Outbox
immediately. By contrast, if anyone sends me a message I do get it
immediately now. Are my mates wrong and is AVG is AV programme that doesn't
work on Vista? (How come Outlook Express was so straightward in this respect
I wonder?) If you had a second to let me know any further thoughts, I'd be
really grateful Thanks a lot -- Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Gary VanderMolen said:No, see here for more information:
http://www.outlook-tips.net/howto/vista.htm
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Yes I am using Outlook 2002. Is there a way round the password problem
inOutlook 2002?
Dave said:You must be using Outlook 2002. The password problem is a known bug with
that program.
Outlook 2003 & newer work fine.
Following on from my earlier post today, I should add that I have tried
setting up an email account via Outlook. This works better except that
Outlook will not retain the password even though I have chosen to save it.
Is this another beauty of Windows Vista, do you know? Sorry to bother you
with all this but as you can probably tell I'm at my wits end here.
Regards
-- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down
Windows
Mail and then reopen it. At that point, Windows Mail condescends to
send the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the
Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant
send any
messages. I have downloaded the Microsoft Support Centre bugfix.
This lets me
delete the messages stuck in my Outbox but I still can't send any
messages.
Please help. Thanks a lot. Max
Gary VanderMolen said:AVG 7.5 and later works fine on Vista, except that it must be installed
with the custom install option whereby you tell it not to install the mail
checking module. Turning AVG's mail checking off afterwards does not
seem to work. It is for this reason that I recommend Avast rather than AVG.
If you want to keep AVG, uninstall, and reinstall with that custom option.
For whatever reason, Windows Mail seems to be more sensitive to
corruption from antivirus email checking than its OE predecessor,
although over the years I have heard plenty of warnings not to use OE
with McAfee or Norton antivirus products.
After you reinstall AVG, and if the problem persists, delete that email
account, restart Windows Mail, then re-create the account. Sometimes
email accounts get corrupted for no apparent reason.
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Dear Gary -- Thanks for this. I've uninstalled the Norton AV as you suggested
and installed the free Grisoft /AVG AV software that works fine on my other
PCs/ laptop and mates said worked ok on Vista. (I should say though that all
of my other machines run Windows XP!) However, the problem remains the same
on this new Vista laptop: Windows Mail will only send email if I shut it down
and then restart it. Then it will send the messages in the Outbox
immediately. By contrast, if anyone sends me a message I do get it
immediately now. Are my mates wrong and is AVG is AV programme that doesn't
work on Vista? (How come Outlook Express was so straightward in this respect
I wonder?) If you had a second to let me know any further thoughts, I'd be
really grateful Thanks a lot -- Max
Gary VanderMolen said:Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Max Findlay said:Dear Gary -- Tx very much for this. I'll stop wasting my time trying to get
Outlook 2002 to work (why on earth did Microsoft put out Article 290684
purporting to solve this issue?) Which brings me back to Outlook Mail.
I'veturned off the email scanning in AG/Grisoft Free edition; removed my
email account; closed and re-opened Windows Mail; and then added the email
account back in again. And still I have to shut down Outlook Mail and reopen
it to get mail to go. What am I doing wrong, do you know?
Regards -- Max
Gary VanderMolen said:No, see here for more information:
http://www.outlook-tips.net/howto/vista.htm
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Yes I am using Outlook 2002. Is there a way round the password problem
inOutlook 2002?
:
You must be using Outlook 2002. The password problem is a known bug with
that program.
Outlook 2003 & newer work fine.
Following on from my earlier post today, I should add that I have tried
setting up an email account via Outlook. This works better except that
Outlook will not retain the password even though I have chosen to save it.
Is this another beauty of Windows Vista, do you know? Sorry to bother you
with all this but as you can probably tell I'm at my wits end here.
Regards
-- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down
Windows
Mail and then reopen it. At that point, Windows Mail condescends to
send the
email -- which then often takes hours (and I do mean hours) to be
delivered
to the intended recipient. I thought the problem might be with the
Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant
send any
messages. I have downloaded the Microsoft Support Centre bugfix.
This lets me
delete the messages stuck in my Outbox but I still can't send any
messages.
Please help. Thanks a lot. Max
Max Findlay said:Dear Gary -- I'm really grateful for all your help but I'm afraid the problem
remains unresolved. I've followed your kind instructions to the letter to no
avail. I've repeated the process on three separate occasions and still OM
will only work if I shut it down after pressing Send and Receive. I'm
embarrassed to ask this but do you have any other ideas? Regards -- Max
Gary VanderMolen said:AVG 7.5 and later works fine on Vista, except that it must be installed
with the custom install option whereby you tell it not to install the mail
checking module. Turning AVG's mail checking off afterwards does not
seem to work. It is for this reason that I recommend Avast rather than AVG.
If you want to keep AVG, uninstall, and reinstall with that custom option.
For whatever reason, Windows Mail seems to be more sensitive to
corruption from antivirus email checking than its OE predecessor,
although over the years I have heard plenty of warnings not to use OE
with McAfee or Norton antivirus products.
After you reinstall AVG, and if the problem persists, delete that email
account, restart Windows Mail, then re-create the account. Sometimes
email accounts get corrupted for no apparent reason.
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Dear Gary -- Thanks for this. I've uninstalled the Norton AV as you suggested
and installed the free Grisoft /AVG AV software that works fine on my other
PCs/ laptop and mates said worked ok on Vista. (I should say though that all
of my other machines run Windows XP!) However, the problem remains the same
on this new Vista laptop: Windows Mail will only send email if I shut it down
and then restart it. Then it will send the messages in the Outbox
immediately. By contrast, if anyone sends me a message I do get it
immediately now. Are my mates wrong and is AVG is AV programme that doesn't
work on Vista? (How come Outlook Express was so straightward in this respect
I wonder?) If you had a second to let me know any further thoughts, I'd be
really grateful Thanks a lot -- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Gary VanderMolen said:Assuming you followed the AVG uninstall/reinstall method I advised,
your remaining options are more drastic. My best guess is that
some critical Windows Mail files are corrupted.
You can try "How to Reset Windows Mail" about halfway down the
page at http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
That method removes and regenerates data-related structures.
If that did not resolve the problem, you can try a repair install of Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
This will replace system files, but is not supposed to affect data.
Another option is to abandon Windows Mail and switch to Windows
Live Mail. It will automatically import your WM accounts, settings, folders
and emails.
http://get.live.com/betas/maildesktop_betas
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Dear Gary -- I'm really grateful for all your help but I'm afraid the problem
remains unresolved. I've followed your kind instructions to the letter to no
avail. I've repeated the process on three separate occasions and still OM
will only work if I shut it down after pressing Send and Receive. I'm
embarrassed to ask this but do you have any other ideas? Regards -- Max
Gary VanderMolen said:AVG 7.5 and later works fine on Vista, except that it must be installed
with the custom install option whereby you tell it not to install the mail
checking module. Turning AVG's mail checking off afterwards does not
seem to work. It is for this reason that I recommend Avast rather than AVG.
If you want to keep AVG, uninstall, and reinstall with that custom option.
For whatever reason, Windows Mail seems to be more sensitive to
corruption from antivirus email checking than its OE predecessor,
although over the years I have heard plenty of warnings not to use OE
with McAfee or Norton antivirus products.
After you reinstall AVG, and if the problem persists, delete that email
account, restart Windows Mail, then re-create the account. Sometimes
email accounts get corrupted for no apparent reason.
--
Gary VanderMolen [MS MVP-WLM]
Dear Gary -- Thanks for this. I've uninstalled the Norton AV as you suggested
and installed the free Grisoft /AVG AV software that works fine on my other
PCs/ laptop and mates said worked ok on Vista. (I should say though that all
of my other machines run Windows XP!) However, the problem remains the same
on this new Vista laptop: Windows Mail will only send email if I shut it down
and then restart it. Then it will send the messages in the Outbox
immediately. By contrast, if anyone sends me a message I do get it
immediately now. Are my mates wrong and is AVG is AV programme that doesn't
work on Vista? (How come Outlook Express was so straightward in this respect
I wonder?) If you had a second to let me know any further thoughts, I'd be
really grateful Thanks a lot -- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Max Findlay said:Thanks so much for all this. You've been great.
One last thing: might be worth downloading say Thunderbird and using that
instead of Windows Mail (assuming I can incorporate my old Outlook address
book / contacts in it) or does that raise similar -- or even worse problems
do you think?
Max
Gary VanderMolen said:Assuming you followed the AVG uninstall/reinstall method I advised,
your remaining options are more drastic. My best guess is that
some critical Windows Mail files are corrupted.
You can try "How to Reset Windows Mail" about halfway down the
page at http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
That method removes and regenerates data-related structures.
If that did not resolve the problem, you can try a repair install of Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
This will replace system files, but is not supposed to affect data.
Another option is to abandon Windows Mail and switch to Windows
Live Mail. It will automatically import your WM accounts, settings, folders
and emails.
http://get.live.com/betas/maildesktop_betas
--
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Dear Gary -- I'm really grateful for all your help but I'm afraid the problem
remains unresolved. I've followed your kind instructions to the letter to no
avail. I've repeated the process on three separate occasions and still OM
will only work if I shut it down after pressing Send and Receive. I'm
embarrassed to ask this but do you have any other ideas? Regards -- Max
:
AVG 7.5 and later works fine on Vista, except that it must be installed
with the custom install option whereby you tell it not to install the mail
checking module. Turning AVG's mail checking off afterwards does not
seem to work. It is for this reason that I recommend Avast rather than AVG.
If you want to keep AVG, uninstall, and reinstall with that custom option.
For whatever reason, Windows Mail seems to be more sensitive to
corruption from antivirus email checking than its OE predecessor,
although over the years I have heard plenty of warnings not to use OE
with McAfee or Norton antivirus products.
After you reinstall AVG, and if the problem persists, delete that email
account, restart Windows Mail, then re-create the account. Sometimes
email accounts get corrupted for no apparent reason.
--
Gary VanderMolen [MS MVP-WLM]
Dear Gary -- Thanks for this. I've uninstalled the Norton AV as you suggested
and installed the free Grisoft /AVG AV software that works fine on my other
PCs/ laptop and mates said worked ok on Vista. (I should say though that all
of my other machines run Windows XP!) However, the problem remains the same
on this new Vista laptop: Windows Mail will only send email if I shut it down
and then restart it. Then it will send the messages in the Outbox
immediately. By contrast, if anyone sends me a message I do get it
immediately now. Are my mates wrong and is AVG is AV programme that doesn't
work on Vista? (How come Outlook Express was so straightward in this respect
I wonder?) If you had a second to let me know any further thoughts, I'd be
really grateful Thanks a lot -- Max
:
Your Norton antivirus is the problem. Disabling it is insufficient,
it needs to be uninstalled. Let us know how Windows Mail works
after uninstalling all Norton apps and then rebooting.
At your convenience, download and install a more compatible
antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html
Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS MVP-WLM]
What happens is that the email sits in my Outbox until I shut down Windows
Mail and then reopen it. At that point, Windows Mail condescends to send the
email -- which then often takes hours (and I do mean hours) to be delivered
to the intended recipient. I thought the problem might be with the Norton
Protection outgoing email scan but turning that off seems to make no
diference. I'm stumped.If you can think of a solution, I'd be really
grateful! Thanks -- Max
:
What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Max Findlay said:Thanks very much for this. My problem is slightly different though (I had
already downloaded the patch you mentioned, thank you very much.) I can
delete the message in the Outbox if I want. What I can't do, though, is
send
the message immediately (no matter what options I choose.) I have to shut
down Windows Mail and then restart it, at which point Windows Mail will
send
the message in the Outbox. However, if someone sends me a message, I get
it
immediately. How do I get Windows Mail to send a message immediately (and
without having to close it down every time)? If you have any thoughts, I'd
be
really grateful. I'm going nuts here (I used to be able to set up Outlook
Express in 10 minutes tops and Windows Mail is taking days!) Regards --
Max
Gary VanderMolen said:What happens when you try to send?
If there is an error message, right-click on it, copy, then paste it
into a reply here.
Gary VanderMolen [MS MVP-WLM]
Max Findlay said:Like loads of others, I have messages stuck in my Outbox and I cant send any
messages. I have downloaded the Microsoft Support Centre bugfix. This lets me
delete the messages stuck in my Outbox but I still can't send any messages.
Please help. Thanks a lot. Max
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.