Windows Mail Issue - Clicking Send Sometimes Acts Like It Is Sending, But E-Mail Stays On Screen - R

[Shaun Gupta]

Hey all,

Brand new computer here, and I have a weird issue (that I had before in
Outlook Express in fact). Using IMAP through Windows Mail.

Sometimes, when I write a new message or am replying to an old one, I click
send, but nothing appears to happen. The e-mail I'm writing stays on
screen. However, a copy is saved to the Sent Items folder. BUT, if it is a
reply, the original e-mail doesn't indicate it's been replied to as per
usual (with the replied to icon).

I don't get it. The only thing I can think of that might be the common
denominators are IMAP and the use of Trend Micro Antivirus/Antispyware, as I
had that on the Outlook Express machine also.

What I *really* need to know is if the e-mail actually sends when this
happens, or if I should indeed click send a second time. I'd hate for
people to get double copies (which is what happens in the sent items folder
if I click send again), but worse would be the mail not getting there at
all, and there seems no way to verify if it actually sent or not. (One
would think it did if it went into sent items, but since it doesn't show as
replied and the e-mail stays on the screen, I'm not confident).

Thanks for any help - I did a search but wasn't able to find much. I also
can't seem to reproduce the problem at will to test, or I would have.

Sincerely,
Shaun Gupta

 

[Hal Hostetler [MVP-P/I]]

Norton, AcAfee, and Trend antivirus products are the three biggest problem
sources for Windows Mail. Their email scanners cause far more problems than
would any of the viruses these products are designed to keep out. Unistall
Trend, then do a custom re-install without any of the email scanning
services/modules and see if the problem persists. You do not need email
scanning whatsoever. It is redundant, causes problems where none exist, and
your system is FULLY protected without it, provided you keep the resident
file system scanner up to date.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Gary VanderMolen]

Trend Micro antivirus is among the top three troublemakers for
Windows Mail. Symptoms often don't start until months later.
The only way you can prove or disprove that it is the culprit is to
uninstall it.

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Frank Saunders MS-MVP IE,OE/WM]

Hey all,

Brand new computer here, and I have a weird issue (that I had before in
Outlook Express in fact). Using IMAP through Windows Mail.

Sometimes, when I write a new message or am replying to an old one, I
click send, but nothing appears to happen. The e-mail I'm writing stays
on screen. However, a copy is saved to the Sent Items folder. BUT, if it
is a reply, the original e-mail doesn't indicate it's been replied to as
per usual (with the replied to icon).

I don't get it. The only thing I can think of that might be the common
denominators are IMAP and the use of Trend Micro Antivirus/Antispyware, as
I had that on the Outlook Express machine also.

What I *really* need to know is if the e-mail actually sends when this
happens, or if I should indeed click send a second time. I'd hate for
people to get double copies (which is what happens in the sent items
folder if I click send again), but worse would be the mail not getting
there at all, and there seems no way to verify if it actually sent or not.
(One would think it did if it went into sent items, but since it doesn't
show as replied and the e-mail stays on the screen, I'm not confident).

Thanks for any help - I did a search but wasn't able to find much. I also
can't seem to reproduce the problem at will to test, or I would have.

Sincerely,
Shaun Gupta

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Shaun Gupta]

Thanks for the help.

I've turned off e-mail scanning and will see where that leaves me.
Hopefully it should fix the issue. (I didn't do a full uninstall and
reinstall, but can if this isn't corrected).

 

[Gary VanderMolen]

OK, good luck. Let us know if you need more help.