Windows Mail continues to remain in offline mode

[Breoghan]

I try to retrieve my mail, but Windows Mail remains in Offline Mode, and when
I use the connection in the box, (the same one I am connecting to), it will
disconnect me from the internet, and then give me an error stating that I
canceled the retrieval. If I choose not to select a connection, it tells me
also that I canceled the retrieval.

I have set IE to its defaults, and not to dial a connection, as well as
Windows Mail is also set not to dial a connection, but it tries to dial
anyway, as well as remain in OFFLINE MODE. HELP, I would like to retrieve my
email some day.

 

[Gary VanderMolen]

It would have been helpful if you had told us what type of Internet
connection you have.

Go to Tools, Accounts, select your mail account, Properties, Connection.
What does it show for connection?
You must either leave that unselected (in which case WM will use whatever
connection IE uses), or else select the Local Area Network.

Also, under Tools, Options, Connection, the first box should be checked,
and the second box unchecked.

 

[Dr.Mike]

Same problem appear after connection to another cable provider. If I try to
click Tools, Accounts, select your mail account, Properties, Connection
programm stops to respond. We need help

 

[Gary VanderMolen]

That new symptom means your mail account is corrupted. Delete
that mail account, restart Windows Mail, then recreate the account.

 

[Breoghan]

I was hesitant at first to delete my email account, as I have sensitive
emails that I need to retain in my folders, as well as my ISP charges for any
data transfer above 5 GB in any given month, (Verizon Broadband).

Well, I thought about it for a minute, and remembered that gmail keeps a
copy of each email I have on my computer, so I deleted my account and started
from scratch.

It worked, and it is now downloading all 665 emails i have in my account.
THANK YOU VERY MUCH.

Brian

 

[Gary VanderMolen]

You're very welcome. Thanks for reporting back.
That type of account corruption is usually caused by your antivirus.
Make sure it is not configured to scan emails.