S
StephenB
Posted today on the WLMD blog:
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http://morethanmail.spaces.msn.com/Blog/cns!B7DD1FF3F141F9A1!1520.entry
We've gotten quite a few requests from you wanting to know where you should go
to report issues/comments/suggestions/dinner orders/etc... OK, so maybe we
won't be able to fulfill your food requests, but hopefully the info below will
give you some guidance on best ways to get info back to the product team.
We have a support team!
Our support team has a site you can visit to (1) take a look at current status
on some of our reported issues and workarounds that are available and (2) report
new bugs/technical issues. Here's the site: Support Team’s Space.
http://wlmdbsupport.spaces.msn.com/PersonalSpace.aspx
On this site, you can find a link that says "Submit a Ticket."
http://support.live.com/default.aspx?productkey=wlmaildesktop
If you have a technical issue, we strongly encourage you to use this link and
fill out the e-form that's been provided. Not only will your incident be
reported, tracked, aggregated and escalated…but if we’ve resolved the issue
already or targeted it for a fix, we’ll reply back with helpful information.
Why mess with a good thing?
You can keep on keepin' on with your usual routine of posting any questions,
annoying bugs, and suggestions here.
To help us organize your posts, it would be helpful if you could tag them in the
Title with the type of feedback you're providing - either COMMENT:, BUG:, or
REQUEST:
A few examples to get you started...
· COMMENT: Reading RSS Feeds has never been cooler or easier!
· BUG: I can't log on today!
· REQUEST: Can WLMD spin around 10 times and say "Goodbye!" after I try to
close it down?
Just remember before you post, read the "known issues" list our beta team sent
out with the invitation. The list covers a lot of bugs we already know about and
are working on fixing. Also, see below for some answers to commonly asked
questions in the Blog.
--tanja
***************************************
-steve
*****************************
http://morethanmail.spaces.msn.com/Blog/cns!B7DD1FF3F141F9A1!1520.entry
We've gotten quite a few requests from you wanting to know where you should go
to report issues/comments/suggestions/dinner orders/etc... OK, so maybe we
won't be able to fulfill your food requests, but hopefully the info below will
give you some guidance on best ways to get info back to the product team.
We have a support team!
Our support team has a site you can visit to (1) take a look at current status
on some of our reported issues and workarounds that are available and (2) report
new bugs/technical issues. Here's the site: Support Team’s Space.
http://wlmdbsupport.spaces.msn.com/PersonalSpace.aspx
On this site, you can find a link that says "Submit a Ticket."
http://support.live.com/default.aspx?productkey=wlmaildesktop
If you have a technical issue, we strongly encourage you to use this link and
fill out the e-form that's been provided. Not only will your incident be
reported, tracked, aggregated and escalated…but if we’ve resolved the issue
already or targeted it for a fix, we’ll reply back with helpful information.
Why mess with a good thing?
You can keep on keepin' on with your usual routine of posting any questions,
annoying bugs, and suggestions here.
To help us organize your posts, it would be helpful if you could tag them in the
Title with the type of feedback you're providing - either COMMENT:, BUG:, or
REQUEST:
A few examples to get you started...
· COMMENT: Reading RSS Feeds has never been cooler or easier!
· BUG: I can't log on today!
· REQUEST: Can WLMD spin around 10 times and say "Goodbye!" after I try to
close it down?
Just remember before you post, read the "known issues" list our beta team sent
out with the invitation. The list covers a lot of bugs we already know about and
are working on fixing. Also, see below for some answers to commonly asked
questions in the Blog.
--tanja
***************************************
-steve
