Windows Installer error "There is not enough space on disk"

[Fie Fie Niles]

We created our application installation using Installshield Express version
4 SP 1, which uses Windows Installer. We have successfully installed our
application in several clients, except for this one client.

They are using Windows 2000 machine that has plenty of disk space (about 50
Gig). They copied our application installation from a CD ROM to a drive on
their server, and that drive also has plenty of disk space. When they double
click on SETUP.EXE, it says "preparing to install", then "Checking windows
installer", then get the error "There is not enough space on disk. Retry or
cancel". Hitting retry just go in a loop.

I had successfully installed our application on a Windows 2000 machine
before.

How can this problem be fixed ? Thank you very much.

 

[Mistoffolees]

We created our application installation using Installshield Express version
4 SP 1, which uses Windows Installer. We have successfully installed our
application in several clients, except for this one client.

They are using Windows 2000 machine that has plenty of disk space (about 50
Gig). They copied our application installation from a CD ROM to a drive on
their server, and that drive also has plenty of disk space. When they double
click on SETUP.EXE, it says "preparing to install", then "Checking windows
installer", then get the error "There is not enough space on disk. Retry or
cancel". Hitting retry just go in a loop.

I had successfully installed our application on a Windows 2000 machine
before.

How can this problem be fixed ? Thank you very much.

Does the install program utilize the Windows temporary
file folder, e.g., \Winnt\temp? This folder might need
to be emptied before attempting the installation.

 

[Fie Fie Niles]

Thank you.
How can I tell if the program utilize the Windows temporary file folder,
e.g., \Winnt\temp?
We are using Installshield Express version 4 SP 1, which uses Windows
Installer.

You mentioned that This folder might need to be emptied. Even though they
have plenty of space in their hard drive (50 Gig), they still need to empty
\Winnt\temp?

Thank you.

 

[Torgeir Bakken \(MVP\)]

Thank you.
How can I tell if the program utilize the Windows temporary file folder,
e.g., \Winnt\temp?
We are using Installshield Express version 4 SP 1, which uses Windows
Installer.

You mentioned that This folder might need to be emptied. Even though they
have plenty of space in their hard drive (50 Gig), they still need to empty
\Winnt\temp?

Hi

I think it is more an access issue to some folder.

Run e.g. filemon.exe from Sysinternals to try to find out more:

http://www.sysinternals.com/

 

[Fie Fie Niles]

Thank you.
The person who is running the installation has an administrator right to the
server. He is the server's administrator.
How can Filemon.exe help in this issue ? Thank you.

 

[Torgeir Bakken \(MVP\)]

Thank you.
The person who is running the installation has an administrator
right to the server. He is the server's administrator.

Still, is some NTFS ACL's are changed, he can get access issues.

How can Filemon.exe help in this issue ?

By using it to look for access denied messages when installing
the program that fails.

 

[Fie Fie Niles]

Thank you. I will suggest that to my client.
Thanks.