Windows hangs when booting up

[Guest]

Hi this is Jeremy. I am running on a system of Windows XP Home Edition SP2
Version 2002.
Sometimes when my computer hangs, I need to restart. When I am restarting,
normally it will show some black screen with white words etc but in the end I
receive a blue error screen. Then I restarted again, the same thing happens.
About half an hour, I started my computer, it worked. This will happen
sometimes. But that's also a problem, but now it has changed to another
problem. Now when I restart from a hung computer, when booting up, you will
see Windows XP logo and below there is a bar with 3 rectangles inside moving
to and fro. When that 3 rectangles are moving, it hangs. Then I did the same
thing which I restarted at about half an hour later. It works. But the day
that I wrote this is different, it can't work, this severe problem happened
the previous day of the day I wrote this. It means that it can't work even
after a day.

Is there any solution for this. It is said that I need to reinstall XP.
Anyway, I have backed up my files in My Documents, My Favourites, My Music
etc to a non-system drive. Any solutions will be appreciated.

Thanksv from Jeremy.

 

[Rick \Nutcase\ Rogers]

Hi Jeremy,

I would say that you have a 99% chance of this being a hardware issue - a
component is faulty or failing and needs to be replaced. It will only get
worse, so now is the time to find a competent technician (not the guy at the
local office superstore, but a real tech).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Thanks for your recommendation.

Hi Jeremy,

I would say that you have a 99% chance of this being a hardware issue - a
component is faulty or failing and needs to be replaced. It will only get
worse, so now is the time to find a competent technician (not the guy at the
local office superstore, but a real tech).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Uncle Joe]

Once worked as a salesman for two years at a computer
superstore where all technicians were required to be A+
certified before they were hired. They were also required
to participate in online and on-site vendor training. I saw
them operate day and day out, and they were good guys.

The ones who didn't measure up were quickly discharged
and found new positions in small, hole-in-the-wall shops
around town, or at the huge nearby army signal corps base.

Either way, you take your chances. When you walk into a
small, dim hole-in-the-wall shop and see grizzled, bearded
technicians wearing Harley-Davidson tee-shirts, you might
want to examine/get the shop's written service guarantee.

Many of the small repair shops are staffed by fantastic,
caring people on top of their game. But it unnerves me to
see some of my former big box's outcasts in such shops in
my town.

I wouldn't waste a second of energy taking my sick PC to
a big box store if the folks there wore blue and yellow
shirts, or if the store's name started with "Circuit" or
"Staples".

Most of the problems requiring my intervention with the
service manager or technicians were caused by customers
dealing with the service order takers--the service dept's
front desk. Many times, these people were not technical,
were in over their heads, and had no customer relationship
training. They only made bad things worse.

Just another view. Not all big box shops are bad. That's
a fact. Owners/employees of small indepndent shops
would have you think otherwise because doing so is good
for the own businesses.

 

[Rick \Nutcase\ Rogers]

Well, what I was referring to as far as avoiding were the Staples, Office
Depots, Best Buys, and others of their ilk that hire kids whose only
solution to a complex problem is to format and reinstall, or to just
continually sell you new parts until it works right. In other words, no
diagnostic capabilities whatsoever. Yes, there are bad small shops, which is
why I used the phrase "competent technician" - and you might find one of
these at a large shop as well as a small one, but far less likely in one of
the aforementioned places.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

hello, i am doing a college project on computer performance from a helpdesk
or technician, can anyone help me?

 

[Rock]

hello, i am doing a college project on computer performance from a helpdesk
or technician, can anyone help me?

Help you with what?

 

[Uncle Joe]

Why don't you search www.google.com for keywords such as
"Windows computer performance considerations" If you're in
college, you're relatively intelligent. Use the power of Google and
MSN search to narrow down the topics you're specifically
interested in writing about. You gave us no detail to guide you.

This is not a help desk.