Windows Explorer

[StuartC]

I keep getting the message Windows Explorer has Encountered a Problem
followed by in the next line Windows Explorer is searching for a solution to
this problem
followed by another message Windows Explorer is resarting
this occers when I try to open the Control panel ang Games but not every time.
Can anyone help?
Thanks

 

[Cal Bear '66]

Go to Control Panel (Classic view) > Problem Reports and Solutions > "View
problem history" > right click on a problem and select "View problem details" >
use the "Copy to clipboard" link in the lower left of the Details window and
paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!

 

[Les]

Hi

I am getting the same (previous thread) and now have the 'Problem Reports
and Solutions' data (was disabled before.) I have about 20 of these today so
far.
----------------------------------------------------------
Product
Windows Explorer

Problem
Stopped working

Date
18/12/2007 18:41

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00042e7b
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 529202582

 

[janni]

I have the same problem. What on earth was wrong with XP? How do I fix this?
Is anyone at Mircrosoft looking at this problem? Please advise of a fix..Even
when I do get an answer the fix is not available...this is very frustrating

 

[StuartC]

--
spcenin

I keep getting the message Windows Explorer has Encountered a Problem
followed by in the next line Windows Explorer is searching for a solution to
this problem
followed by another message Windows Explorer is resarting
this occers when I try to open the Control panel ang Games but not every time.
Can anyone help?
Thanks

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6000.16513
Fault Module Timestamp: 4681c95d
Exception Code: c0000005
Exception Offset: 0014607a
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 553898505

 

[bs]

Hi !
New here.
I've got the same problem in Control panel, but I can't select anything
before getting the messages "Explorer problem", "Explorer searching" and
"Explorer restarting".
I remember this started after I switched to "Classic view".
Now I managed to switch back to "Start page" (Danish version), but it the
same problem never the less ...
It's not possible to get any "Problem Reports" before the windows closes.
What now ?

bs

 

[zachd [MSFT]]

Is heshell.dll (HHD Software's Hex Editor) on your system? Why? What do
they say about this? It looks like this is a pretty common crash, which
implies that there's probably a bug they would want to look at.

 

[Les]

Thanks very much Zachd, this appears to have fixed my issues - I did have
HHD Hex Editor installed. Only a short time test, but usually by now, I
would have had an Explorer shut down (or a few even).

Is heshell.dll (HHD Software's Hex Editor) on your system? Why? What do
they say about this? It looks like this is a pretty common crash, which
implies that there's probably a bug they would want to look at.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

 

[zachd [MSFT]]

When you had it installed, what did you specifically do that caused this?
That'd be interesting since it could provide the data needed to reproduce
the issue and maybe get them to fix it, which would help everyone else
afflicted. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Thanks very much Zachd, this appears to have fixed my issues - I did have
HHD Hex Editor installed. Only a short time test, but usually by now, I
would have had an Explorer shut down (or a few even).

Is heshell.dll (HHD Software's Hex Editor) on your system? Why? What do
they say about this? It looks like this is a pretty common crash, which
implies that there's probably a bug they would want to look at.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.

 

[Les]

I am not aware of anything particular with regard to HHD Hex Editor. I
installed it a few weeks ago to enable me to edit a couple of files and just
left it installed. I had not actually used the Hex Editor in the past (say)
4 weeks. Also, I wasn't aware that my Windows Explorer issues coincided with
the installation of the Hex Editor either - I seem to think the Windows
Explorer issues started a wee while after I used Hex Editor. Sorry I can't
be more helpful.

 

[Dean S]

I have similar problem....windows explorer shuts down and refers me to KB
938979 and every time I open Control Panel. Have already dowloaded every
Vista update possible. I think the problem began when I installed iVideoToGo
Platinum (which locked up and would never work even Vista patch loaded) but
not certain. Deinstalled iVideo but still have the problem....

d

 

[zachd [MSFT]]

What's your specific fault data from the Problem Reports and Solutions
center?
http://zachd.com/pss/pss.html#bucket
can help you look this up if you don't know how.

Since even a single character difference in that data can mean something
entirely different, it's probably not the same exact problem, and thus
*your* specific data would be needed to maybe figure out a solution. =)

 

[zachd [MSFT]]

That appears to be mapped to this response:
http://support.microsoft.com/?kbid=938979
, doesn't it? That's what should show up when you Check for Solutions.

 

[StuartC]

I have tried to download the kb file several times only to find a message
saying this file is not suitable for this system, I am using Ultimate and
have all the latest updates. I have checked the solutions in the Problem and
solutions but I have tried in nsearch to find the file stated but without
success can you assist?
Thanks

 

[zachd [MSFT]]

What specific file is it stating for you that you're looking for?

What's the file version of Shell32.dll on your system?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[StuartC]

since writing a new patch has come from microsoft which i have downloaded and
installed and hopefully that will resolve the problem thanks for all you
assistance