Windows explorer stops working

[Manuel]

When I use drag and drop, a message appears that says "Windows Explorer has
stopped working". Then another message that says "Windows explorer is
restarting", asnd then it shuts down

 

[zachd [MSFT]]

What's the fault data for that crash as provided by the Problem Reports and
Solutions center:
http://zachd.com/pss/pss.html#bucket
?

 

[Manuel]

This is the fault data, I also get, under technical information the
recomendation to install a pack (KB938979), but when I try to install it, I
get a message that says that this pack is not for my system.
The problem happens everytime I try to use drag and drop to copy or move
files or folders. I restored the computer and only have installed the
original software plus Office 2007 and Norton Internet Security

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6000.16513
Fault Module Timestamp: 4681c95d
Exception Code: c0000005
Exception Offset: 0029b7c9
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 529158467

 

[dbj]

I too have the same problem and get the similar error. I am not sure what to
do.

 

[MICHAEL]

There are so many different things that choke an already
unstable Windows Explorer.... it doesn't take much.

Have you installed any new programs lately?
Specifically, programs that may add an extension
to Windows Shell? When you right-click a file,
are there any new/different options listed?

Have a look at the info at the link below;
http://www.helpwithwindows.com/techfiles/explorer-crashes.html


-Michael

 

[zachd [MSFT]]

What are your exact details? Usually this kind of thing is super specific,
so it's probable that yours is slightly different and thus might not
actually be the exact same thing. So your crash details would be very
relevant.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[niceman56]

I have a very similar problem. Even when I am using the control panel,
looking at program files, you name it, the message : Windows Explorer has
stopped working appears, then it restarts. I noticed the problem soon after
a failed download/install of the Crysis demo. The files were downloaded (I
think) but the install failed, and I could never find the files. Is it
possible that this could be the issue? Also, I have tried installing the
patch for this, and it never seems to work. My computer is a 5.5 vista
experience, so it's not the issue. Can someone give me a hand?

 

[Manuel]

I restored my computer to its original configuration, as it came in the box,
after that Ionly have activated Norton Internet Security and Office 2007,
which came preinstalled.

 

[zachd [MSFT]]

What specific patch are you referring to?
What are you exact details?
http://zachd.com/pss/pss.html#bucket
tells you how to look up the fault information if you don't know how. =)

 

[niceman56]

I know its been a while, but here is what I THINK the crash details are.
Product
Windows Explorer

Problem
Stopped working

Date
12/22/2007 5:18 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 0496d6f1
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

The date on this is irrelevant, its still been happening, in fact it
happened twice today. I have no idea what any of this means. Suggestions?

 

[zachd [MSFT]]

Did you Check for Solutions with Microsoft? Did you send the crash report
to Microsoft? There's no bucket number in the below data, which is a very
useful tidbit of information.

From that, I'm not able to glean anything useful. A bucket number might
provide a little additional data. =\