Windows Explorer has stopped working..

[HammerMan]

Hi, I am running windows vista home premium on my advent 7201 laptop. Just
recently when I try to open certain folders in my pictures it freezes up and
then a window opens saying that windows explorer has stopped working and is
restarting. This happens each time I try to open the folders. Then today
whilst trying to upload some picture for a listing on ebay there simply was
no way of doing it! It was as if my pictures had gone (but they have'nt!)
Then, when I clicked the X to close Internet explorer every open window
closed at the same time.. Very frustrating! I have tried to use system
restore to see if that helps but when the laptop starts up I have a window
that reads,

'System Restore did not complete successfully. Your computers system files
and settings were not changed.

Details: An unspecified error occured during system restore.'


Any help or advice would be greatly appreciated.

James.

 

[HammerMan]

Damn, I've only had the laptop a few months... What would have caused this?
I have the discs but don't know how to take windows off and put it all back

 

[Cal Bear '66]

Vista has a new and very useful tool available for situations like this.
Control Panel (Classic view) > Problem Reports and Solutions.

In the left hand pane of Problem Reports and Solutions, click the "View problem
history" link. Right click on the problem and select "View problem details".
In the bottom left corner of the screen, press the "Copy to clipboard" link.
Paste in a reply to this thread.


I Bleed Blue and Gold
GO BEARS!

 

[adibmb]

Product
Windows Explorer

Problem
Stopped working

Date
13/01/2008 12:19

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 08cbccd1
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

 

[adibmb]

I am running Vista... each time I try to close an open window, I can the
"explorer has stopped working" error... in the error reporting I got the
below:

Product
Windows Explorer

Problem
Stopped working

Date
13/01/2008 12:19

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 08cbccd1
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Thanks in advance for your help,

Adib

 

[zachd [MSFT]]

Have you Checked for Solutions? I don't see a Fault Bucket entry there,
which might be the key missing element.

 

[Christophe13600]

I have this proble with 2 Vista licene : Ultimate (desktop) and home
(notebook) when i try to delete picture located in a folder, explorer crah.
No carsh if i delete others files :

Signature du problème :
Nom d'événement de problème: APPCRASH
Nom de l'application: explorer.exe
Version de l'application: 6.0.6001.17052
Horodatage de l'application: 474fe367
Nom du module par défaut: StackHash_13fa
Version du module par défaut: 6.0.6001.17052
Horodateur du module par défaut: 474ffcc8
Code de l'exception: c0000374
Décalage de l'exception: 000b00b8
Version du système: 6.0.6001.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 13fa
Information supplémentaire n° 2: 631ebcd22d17f2abc3e3a56717266228
Information supplémentaire n° 3: 4bdc
Information supplémentaire n° 4: e802ba6803913fd52308be1a7916c1f6

 

[zachd [MSFT]]

Do you have DaemonTools installed to this system? Does updating to their
latest version help fix this? If not, you should ask them to help you with
this.

 

[Christophe13600]

Hello Mr , Yes i have it and i have removed DaemonTools. Thank you very very
much for this quick answer who will change my life
Best Regards
Christophe

 

[Nimra]

I am having a similar problem, and this is a new laptop! When I try to close
Internet, the message comes up. It also comes up if I try to download
something from certain websites, such as Apple and Mozilla. I contacted the
help, and they didn't really help much. What is DaemonTools and what version
would I need to install to fix this? Thanks.

 

[zachd [MSFT]]

Your issue is probably not related. Christophe's problem was likely
*caused* by DaemonTools - removing it *fixed* the problem.

What is the specific fault information for your crash according to the
Problem Reports and Solutions Center control panel?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Nimra]

Well, these are the details:

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16609
Application Timestamp: 47575b9a
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 03170fd3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Bucket ID: 652623574

It doesn't usually stop when I'm using it, except in a few cases for
downloading/installing something. It's usually when I try to close a separate
window of explorer. The error message appears, and then it closes all the
windows.

 

[zachd [MSFT]]

It seems likely that hpswp_subclasser.dll is on your system. Is it?

 

[Nimra]

Oh gosh...how do I find out if it is and what is it??

 

[zachd [MSFT]]

Go to the Start menu and type that name in in the Search bar there. Does it
show up in the list above if you give it a second?

 

[enoctis]

The Fix

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D I S C L A I M E R
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This how-to involves editing the Windows Registry. Please be very cautious if you are not a techie. The registry can make or break your system; do only what is described within this document! This post was originally submitted by enoctis ([email protected]). Please leave the disclaimer in place when redistributing this information.

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S Y M P T O M S
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The following error is received when trying to open folders that contain pictures or thumbnails:

'Windows Explorer has stopped working' -AND/OR- 'Windows Explorer is restarting'

Problem Event Name: InPageError
Error Status Code: c000009c

- - - - - - - - - - - - - - - - - -
D I A G N O S I S
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Windows Explorer is crashing everytime you open a folder that has images or thumbnails because somehow the thumbnail index for the images became corrupted. Where Vista should have been designed to automatically regenerate the corrupted data, it crashes instead... go Vista!

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S O L U T I O N
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This is very easy and doesn't require any additional software. Luckily, Windows has what is required to fix this problem. Unfortunately, Microsoft doesn't have the where-with-all to make it consumer-friendly! What you're going to do is clear the thumbnail cache and temporary files, then run SFC (System File Checker), which will attempt to fix any corrupted files.

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E X P E R T : H O W - T O
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NOTE: If you're not a techie please skip this version & refer to the 'Newbie' version below.

1) Open registry > HKEY_CURRENT_USER/Software/Microsoft/Shell/Bags > delete numerically named subkeys
2) Run > %appdata% > delete the 'Windows Photo Gallery' folder (check inside 'Windows' or 'Microsoft')
3) Disk Cleanup > All files > Check all items except 'Setup Log Files'
4) Run > cmd (as administrator) > sfc /scannow

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N E W B I E : H O W - T O
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1) On the start menu where it says 'Start Search' type 'regedit' (no quotes)
2) In the window that opens (Registry Editor) navigate to 'HKEY_CURRENT_USER/Software/Microsoft/Shell/Bags'
3) Delete any folders under 'Bags' that are numerically named (1, 2, 3, etc.)
4) Again, on the start menu where it says 'Start Search', type '%appdata%' (no quotes) and hit ENTER
5) In the folder that opens delete the 'Windows Photo Gallery' may be under 'Microsoft' or 'Windows'
6) Hit WIN + E (opens 'My Computer'), right-click on the C:\ drive > Properties
7) Click the 'Disk Cleanup' button > 'Files from all users on this computer'
8) Check all the boxes in the window that pops up except 'Setup Log Files'; click 'OK'
9) Once more, on the start menu where it says 'Start Search', type 'cmd' (no quotes) and hit ENTER
10) Close the window that opens (this is just to add a link to the Start Menu)
11) Find 'cmd.exe' or 'Command Prompt' in the Start Menu, right-click > 'Run as administrator'
12) Enter 'sfc /scannow' and hit ENTER

NOTE: The last step caused my system to crash at the very end of the operation, but did not cause any problems. The system rebooted fine and I can now browse all folders without any problems.