Windows Explorer Error

[DrMarsha]

Everytime I right click on any hard drive in My Computer, I get a Windows
Explorer error.....at first, I got a Data Execution Prevention error so I
configured the DEP to scan all Windows Files except for Windows Explorer.
Now, I get the Windows Explorer error every time...I have to force quit in
the Task Manager. I chatted with the Microsoft techs for over 8 hours on this
issue and they can't figure it out. It does not happen on any other folders
or applications...the only ones are in the My Computer, Hard Drive,
area...any thoughts?

 

[nass]

Everytime I right click on any hard drive in My Computer, I get a Windows
Explorer error.....at first, I got a Data Execution Prevention error so I
configured the DEP to scan all Windows Files except for Windows Explorer.
Now, I get the Windows Explorer error every time...I have to force quit in
the Task Manager. I chatted with the Microsoft techs for over 8 hours on this
issue and they can't figure it out. It does not happen on any other folders
or applications...the only ones are in the My Computer, Hard Drive,
area...any thoughts?

Description of the Date Execution Prevention feature in SP2:
http://support.microsoft.com/default.aspx?kbid=875352&product=windowsxpsp2

Use the ShellExView to monitor in real time what cuaing the DEP issue:
http://www.nirsoft.net/utils/shexview.html

What is DEP? and how to disable it:
http://msdn.microsoft.com/en-us/library/ms791539(printer).aspx
Turn the DEP OFF:
http://technet.microsoft.com/en-us/library/cc700810.aspx
http://www.techsupportforum.com/mic...02-dep-prevents-opening-windows-explorer.html

Your machine my be infected so Go through these cleaning steps:

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run diskm cleanup then this command:
sfc /scannow

Let us know your findings.
HTH,
nass

 

[DrMarsha]

I have tried all of this with the same error message (some the tech did the
other night and the rest I just tried now). Any other thoughts?

Everytime I right click on any hard drive in My Computer, I get a Windows
Explorer error.....at first, I got a Data Execution Prevention error so I
configured the DEP to scan all Windows Files except for Windows Explorer.
Now, I get the Windows Explorer error every time...I have to force quit in
the Task Manager. I chatted with the Microsoft techs for over 8 hours on this
issue and they can't figure it out. It does not happen on any other folders
or applications...the only ones are in the My Computer, Hard Drive,
area...any thoughts?

Description of the Date Execution Prevention feature in SP2:
http://support.microsoft.com/default.aspx?kbid=875352&product=windowsxpsp2

Use the ShellExView to monitor in real time what cuaing the DEP issue:
http://www.nirsoft.net/utils/shexview.html

What is DEP? and how to disable it:
http://msdn.microsoft.com/en-us/library/ms791539(printer).aspx
Turn the DEP OFF:
http://technet.microsoft.com/en-us/library/cc700810.aspx
http://www.techsupportforum.com/mic...02-dep-prevents-opening-windows-explorer.html

Your machine my be infected so Go through these cleaning steps:

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run diskm cleanup then this command:
sfc /scannow

Let us know your findings.
HTH,
nass

 

[nass]

I'm also working in SP3...forgot to mention that.

Did you use the ShellexView to capture the process causing this error?

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353/en-us

Please have a look in the Event Viewer and post back the error messages you
will find there in your next post (The Exact Verbatim of the error message).

Can you answer these Qs for me in your next post also:
1- When this error started ( after installing new software/hardware or
updates?)
2-Did you run the System File checker (SFC) to repair corrupt/damaged system
core files?
3- Did you tries system Restore to an earlier date?


Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH,
nass

 

[nass]

Everytime I right click on any hard drive in My Computer, I get a Windows
Explorer error.....at first, I got a Data Execution Prevention error so I
configured the DEP to scan all Windows Files except for Windows Explorer.
Now, I get the Windows Explorer error every time...I have to force quit in
the Task Manager. I chatted with the Microsoft techs for over 8 hours on this
issue and they can't figure it out. It does not happen on any other folders
or applications...the only ones are in the My Computer, Hard Drive,
area...any thoughts?

Hope you still looking for a solution if you didn't already solved it!
1- Click Start >> Control Panel >>Select System
2- On System Properties Click the Advanced tab.
In the Performance region select Settings
3- Click the Data Execute tab in the dialog box that opens
4- Select Turn on DEP for all programs and services except for those I select
then Click Add.
5- The open dialog box will open. Browse and select your application.
6- Click Open
7- Click [Apply] Then Click [Ok]
Reboot your machine and try to open any program/application.

How to Turn DEP OFF:
http://support.microsoft.com/kb/875352

Edit the Boot.ini to include<noexecute=AlwaysOff>:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home
Edition" /noexecute=AlwaysOff /fastdetect

Please repalce with "Windows XP Professional" if you have XP pro in the
above Boot.ini file.
HTH,
nass