Windows Explorer Crashes!

[Jethro]

I am experiencing a problem with Windows Explorer in WXP PRO SP2.
When I highlight a file name to change the name, it crashes with the a
window saying in part:

Windows Explorer has encountered a problem and needs to close.

What is the most likely cause of this?

Thanks

Jethro

 

[Guest]

FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having on 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat tech session at symantec:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben

 

[Guest]

FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having on 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat tech session at symantec:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben