Windows Explorer Completely Freezes XP SP2

[Fidelis K]

My wife got an iPod. I installed iTune and Quick Time (both the lastest
versions) in her XP SP2 system to upload music & videos to the iPod. I also
installed Xvid codec. Now, windows explorer randomly freezes when she opens
folders and the system must be rebooted (can't kill the explorer in task
manager).

I installed those 3 programs in another PC running XP SP2 and everything was
fine. So, something in her PC is interacting with those 3 programs, thus
causing the problem. Her PC is 100% virus & malware free according to Nod 32
anti-virus program. What would be a good way to trouble-shoot? She needs
those 3 programs, so not using them is not an option.

 

[Gerry Cornell]

Check the Error Reports in the System / Application logs in Event
Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
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FCA
Stourport, England

Enquire, plan and execute
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