Windows does not start

[Hans L]

When I install Comodo firewall or Kaspersky Internet Security (includes
firewall), at computer startup, only the Windows copyright screen
shows, and then, blackness. Lately, the "blue screen of death appears.
However, this does not happen when only Kaspersky Antivirus app is
installed. And I can start Windows is safe mode.

Does anyone have a clue as to what the installeation of the firewall
has to do with Windows not starting? And dows anyone know how I can
uninstall Kaspersky in safe mode (it says it cannot)?

Desperately,

Hans L

--

 

[Hans L]

When I install Comodo firewall or Kaspersky Internet Security
(includes firewall), at computer startup, only the Windows copyright
screen shows, and then, blackness. Lately, the "blue screen of death
appears. However, this does not happen when only Kaspersky Antivirus
app is installed. And I can start Windows is safe mode.

Does anyone have a clue as to what the installeation of the firewall
has to do with Windows not starting? And dows anyone know how I can
uninstall Kaspersky in safe mode (it says it cannot)?

Desperately,

Hans L

Wanted to add that the blue screen of death gives the error message
"MACHINE_CHECK_EXCEPTION", although I do not know that I have a
hardware problem. My belief is that this error messags is given
instead of a more specific error message, because the real problem
cannot be pinpointed. It is the firewall that is the cause of the
problem, but why?

--

 

[Curt Christianson]

Hi Hans,

Without a little more info., the best I can do is point you towards this MS
article:

http://support.microsoft.com/kb/329284

--
Curt

http://dundats.mvps.org/
http://www.aumha.org/


| Hans L wrote:
|
| > When I install Comodo firewall or Kaspersky Internet Security
| > (includes firewall), at computer startup, only the Windows copyright
| > screen shows, and then, blackness. Lately, the "blue screen of death
| > appears. However, this does not happen when only Kaspersky Antivirus
| > app is installed. And I can start Windows is safe mode.
| >
| > Does anyone have a clue as to what the installeation of the firewall
| > has to do with Windows not starting? And dows anyone know how I can
| > uninstall Kaspersky in safe mode (it says it cannot)?
| >
| > Desperately,
| >
| > Hans L
|
| Wanted to add that the blue screen of death gives the error message
| "MACHINE_CHECK_EXCEPTION", although I do not know that I have a
| hardware problem. My belief is that this error messags is given
| instead of a more specific error message, because the real problem
| cannot be pinpointed. It is the firewall that is the cause of the
| problem, but why?
|
| --
|

 

[Malke]

When I install Comodo firewall or Kaspersky Internet Security (includes
firewall), at computer startup, only the Windows copyright screen
shows, and then, blackness. Lately, the "blue screen of death appears.
However, this does not happen when only Kaspersky Antivirus app is
installed. And I can start Windows is safe mode.

Does anyone have a clue as to what the installeation of the firewall
has to do with Windows not starting? And dows anyone know how I can
uninstall Kaspersky in safe mode (it says it cannot)?

Programs like Kaspersky and Comodo use kernel-level drivers. Since you
can get into Safe Mode, completely disable Kaspersky from starting. You
will need to go to Start>Run>services.msc [enter] and then locate all
the Kaspersky/Comodo services. Change their setting to "Disabled". Use
the System Configuration Utility (Start>Run>msconfig [enter]) to prevent
any of the Kaspersky/Comodo programs from starting with Windows. Then
boot into Regular Mode and uninstall Kaspersky.

An alternative path would be to go into Safe Mode and run System Restore
to a date before you installed Kaspersky.

Or contact Kaspersky tech support.


Malke

 

[Hans L]

When I install Comodo firewall or Kaspersky Internet Security
(includes firewall), at computer startup, only the Windows
copyright screen shows, and then, blackness. Lately, the "blue
screen of death appears. However, this does not happen when only
Kaspersky Antivirus app is installed. And I can start Windows is
safe mode.

Does anyone have a clue as to what the installeation of the firewall
has to do with Windows not starting? And dows anyone know how I can
uninstall Kaspersky in safe mode (it says it cannot)?

Programs like Kaspersky and Comodo use kernel-level drivers. Since
you can get into Safe Mode, completely disable Kaspersky from
starting. You will need to go to Start>Run>services.msc [enter] and
then locate all the Kaspersky/Comodo services. Change their setting
to "Disabled". Use the System Configuration Utility
(Start>Run>msconfig [enter]) to prevent any of the Kaspersky/Comodo
programs from starting with Windows. Then boot into Regular Mode and
uninstall Kaspersky.

An alternative path would be to go into Safe Mode and run System
Restore to a date before you installed Kaspersky.

Or contact Kaspersky tech support.


Malke

Malke and Curt:

I did all of the above, except I did not uninstall Kaspersky (Comodo
was uninstalled a while ago). I remembered that I had had problems
with a graphics card, actually got a new one (although I do not know if
eVGA even checked the old one). Now, I disabled this graphics card in
Device Manager, and then, I activated Kaspersky again and restarted the
computer. Lo and behold, Windows started. Gasp, yelp -- I now thought
that the darn motherboard was eating this particular graphics board.
Can't be without my computer while getting a new board (ASUS P5B
Deluxe).

But, believe it or not, when I had started the computer, I enabled the
graphics board and it works!!!

Here are the details: NVIDIA GeForce 7600 GT driving two monitors, and
the Windows-start-preventing 7600 GS driving the third monitor.

So, do you have any ideas as to what could make a card that obviously
works prevent Windows to start? The weird thing is that when I had
Comodo installed, and Windows did not start, Windows did start when I
uninstalled Comodo. Then, the problems started again when I installed
Kaspersky Internet Security (but, as I mantioned, not when I had only
Kaspersky AntiVirus installed). And now, Windows starts with
Kaspersky, as long as 7600 GS is disabled.

Any tipe, please ...

Hans L

--

 

[Hans L]

Malke and Curt:

I did all of the above, except I did not uninstall Kaspersky (Comodo
was uninstalled a while ago). I remembered that I had had problems
with a graphics card, actually got a new one (although I do not know
if eVGA even checked the old one). Now, I disabled this graphics
card in Device Manager, and then, I activated Kaspersky again and
restarted the computer. Lo and behold, Windows started. Gasp, yelp
-- I now thought that the darn motherboard was eating this particular
graphics board. Can't be without my computer while getting a new
board (ASUS P5B Deluxe).

But, believe it or not, when I had started the computer, I enabled the
graphics board and it works!!!

Here are the details: NVIDIA GeForce 7600 GT driving two monitors,
and the Windows-start-preventing 7600 GS driving the third monitor.

So, do you have any ideas as to what could make a card that obviously
works prevent Windows to start? The weird thing is that when I had
Comodo installed, and Windows did not start, Windows did start when I
uninstalled Comodo. Then, the problems started again when I installed
Kaspersky Internet Security (but, as I mantioned, not when I had only
Kaspersky AntiVirus installed). And now, Windows starts with
Kaspersky, as long as 7600 GS is disabled.

Any tips, please ...

Hans L

Just after I wrote this, I said to myslef, "Self, you must try
someting". So, I uninstalled the graphics boards drivers, restarted
computer (Windows started), exited Kaspersky, reinstalled the drivers,
and now, everything is working as it should.

This whole thing started with Comodo, continued with Kaspersky, the
graohics card got involved, and I am not experienced enough to figure
out exactly what happened, exept that the graphics cards drivers
seemingly was affected in such a way that, while the graphics cards use
the same drivers, an enabled 7600 GS prevented Windows to start.

In spite of the solution, any thoughts would be appreciated.

Thanks,

Hans L

 

[Malke]

Just after I wrote this, I said to myslef, "Self, you must try
someting". So, I uninstalled the graphics boards drivers, restarted
computer (Windows started), exited Kaspersky, reinstalled the drivers,
and now, everything is working as it should.

This whole thing started with Comodo, continued with Kaspersky, the
graohics card got involved, and I am not experienced enough to figure
out exactly what happened, exept that the graphics cards drivers
seemingly was affected in such a way that, while the graphics cards use
the same drivers, an enabled 7600 GS prevented Windows to start.

In spite of the solution, any thoughts would be appreciated.

You did a great troubleshooting job. There's no way for me to tell you
definitively what happened except that obviously something wasn't
playing nicely with others. How's that for a generalization? ;-)

I've had problems with both Kaspersky and Comodo on various of my
Windows machines; other people I know have never had a problem. That's
one of the "joys" of working with PCs as opposed to Macs with their
controlled set of hardware (and no, this isn't an advocacy post because
I don't do those). With PCs you have so many possible combinations of
hardware and software that sometimes you just run into a combo that
doesn't work.

I'm glad you got it sorted and thank you very much for taking the time
to post your solution.

Malke

 

[Hans L]

Malke wrote:

You did a great troubleshooting job. There's no way for me to tell
you definitively what happened except that obviously something wasn't
playing nicely with others. How's that for a generalization? ;-)

I've had problems with both Kaspersky and Comodo on various of my
Windows machines; other people I know have never had a problem.
That's one of the "joys" of working with PCs as opposed to Macs with
their controlled set of hardware (and no, this isn't an advocacy post
because I don't do those). With PCs you have so many possible
combinations of hardware and software that sometimes you just run
into a combo that doesn't work.

I'm glad you got it sorted and thank you very much for taking the
time to post your solution.

Malke

Oh, greatly inspired by your feedback. It is good to have someone
listening, and knowing that if you hit the wall, there is someone out
there willing to offer a helping hand (or trunk, as it were

Thank you, Malke.

Hans L

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