Win2000 Pro: I can no longer go online

[Dr. Matthias Spanier]

Hello,

while setting up my new PC, I suddenly have a problem with Win2000 Pro.
I can no longer go online.

Here are the details:
The new PC is a dual boot system. I have Win XP Pro on harddisk C,
Win2000 Pro on harddisk D, and application data on harddisk E.
BTW, these operating systems are installed in the German version,.
Thus the following messages etc. are my translation from German to
English and are not the original English messages as you would find them.

I have an external Fritz!Card USB (already having been in use with my
previous Win98 PC) to connect the computer to the phone line. And I am
using an ISDN phone connection.

First, I had no problems. After plugging in the Fritz!Card cable to
the PC, Win XP as well as Win2000 recognized the new hardware and have
performed the necessary installations.

In the meantime, I have downloaded all available Windows Updates and
OfficeXP Updates when logged in with Win XP. And I still can go online
with Win XP, just like I am doing at this moment.
With Win2000, I have also downloaded the "important" Windows Updates.
Going online had worked so far. But some time, I worked at the PC under
my desk, and by chance I plugged off the cable from the PC while being
online. I plugged it in again a few seconds later, but when back in
front of the desk, I found an error message on the screen.
Since that time, each attempt of going online under Win2000 ends with an
error message that the line were busy.

In the Win2000 hardware manager, the Fritz!Card entry sometimes is
displayed with an icon "cross on red background" (i.e. "error"?) and
sometimes with an icon "quotation mark on yellow background" (i.e.
"warning"?). All my attempts to deactivate and re-activate, uninstall
and re-install the Fritz!Card and re-booting the PC have not helped yet.
Still each attempt of booting with Win2000 and then going online ends
with the error that the phone line were busy (which is not true).
Like I wrote above, everything works fine with Win XP.

How can I solve this Win2000 problem?

Regards,
Matthias

 

[Guest]

Do you still have your network card software in hand? if yes, just simply un-install network card (which right now, shows normal without any red nor yellow sign), then restart computer, Win 2000 will find network card and will install for you. during installion, it may ask network card software, if yes, supply software, if not, which is the best, computer find software in OS. then for sure, you will have internet again

 

[Dr. Matthias Spanier]

Hello Diane,

Do you still have your network card software in hand? if yes, just simply un-install network card (which right now, shows normal without any red nor yellow sign), then restart computer, Win 2000 will find network card and will install for you. during installion, it may ask network card software, if yes, supply software, if not, which is the best, computer find software in OS. then for sure, you will have internet again

Unfortunately, this has not helped. The system keeps on saying the line
were busy (which is not true).
I updated the drivers for the different USB ports as well as for the
Fritz!Card from the ASUS motherboard CD which had been delivered
together with my new PC. I did so by letting the system search for
appropriate drivers automatically.
That did not help.

Then I tried to update the Fritz!Card driver from the Fritz!Card CD
(which I had bought years ago and which was made for Win98). That had no
effect, either. The line still was said to be busy.

Then I started the hardware manager, uninstalled the Fritz!Card, plugged
off the cable from the PC, plugged it in again, re-started the PC
and let the system automatically find and install the new hardware.
Now I find the Fritz!Card without the red or yellow icons in the
hardware manager. But each time I try to go online, Win2000 still says
the line were busy.

If nothing else helps, guess I should take the PC to the shop where I
bought it, and let them solve the problem...
Any other idea?

Regards,
Matthias

 

[Dr. Matthias Spanier]

Hello,

I updated the drivers for the different USB ports as well as for the
Fritz!Card from the ASUS motherboard CD which had been delivered
together with my new PC. I did so by letting the system search for
appropriate drivers automatically.
That did not help.

Then I tried to update the Fritz!Card driver from the Fritz!Card CD
(which I had bought years ago and which was made for Win98). That had no
effect, either. The line still was said to be busy.

[...]

After a series of attempts, including deinstallation and re-installation
of the respective hardware, including further driver updates and
including a change of settings for the network connections, I finally
managed to make Win2000 "online-enabled" again. The problem is solved.

Regards, Matthias

 

[Dan Seur]

Matthias - You probably know this, but just in case: Win2000 requires
device drivers specifically written for that OS. Drivers for predecassor
systems (W9x, WME, usw.) will not work. An older CD such as (I suspect)
you possess may not have such W2k drivers, but the manufacturer's
website may. If so, they are downloadable. Using such may forestall
future problems and reduce aspirin costs.

Hello,

I updated the drivers for the different USB ports as well as for the
Fritz!Card from the ASUS motherboard CD which had been delivered
together with my new PC. I did so by letting the system search for
appropriate drivers automatically.
That did not help.

Then I tried to update the Fritz!Card driver from the Fritz!Card CD
(which I had bought years ago and which was made for Win98). That had
no effect, either. The line still was said to be busy.

[...]

After a series of attempts, including deinstallation and re-installation
of the respective hardware, including further driver updates and
including a change of settings for the network connections, I finally
managed to make Win2000 "online-enabled" again. The problem is solved.

Regards, Matthias

 

[Dr. Matthias Spanier]

Hello Dan,

Matthias - You probably know this, but just in case: Win2000 requires
device drivers specifically written for that OS. Drivers for predecassor
systems (W9x, WME, usw.) will not work. An older CD such as (I suspect)
you possess may not have such W2k drivers, but the manufacturer's
website may. If so, they are downloadable. Using such may forestall
future problems and reduce aspirin costs.

Dr. Matthias Spanier wrote:
[Win2K online connection problem with Fritz!Card USB solved]

Thanks. I will have to keep your advice in mind.
In fact, I had the aspirin costs ;-) already before. The previously
working installation was in trouble since I had plugged off the USB
cable by chance while being online. Installing the Win98 drivers was one
of a series of guesses by which I had tried to solve that problem. You
are right that _this_ attempt has not been the right choice.

Regards,
Matthias

 

[Dan Seur]

Matthias - I neglected to point out in my earlier post that followups
reporting success and the method of achieving it are relatively rare and
always VERY welcome in these archives! May your aspirin bottle
gather dust in future, your modem always run at top speed, and your USB
devices never get the hiccups. ;-)

Hello Dan,

Matthias - You probably know this, but just in case: Win2000 requires
device drivers specifically written for that OS. Drivers for predecassor
systems (W9x, WME, usw.) will not work. An older CD such as (I
suspect) you possess may not have such W2k drivers, but the
manufacturer's website may. If so, they are downloadable. Using such
may forestall future problems and reduce aspirin costs.

Dr. Matthias Spanier wrote:
[Win2K online connection problem with Fritz!Card USB solved]

Thanks. I will have to keep your advice in mind.
In fact, I had the aspirin costs ;-) already before. The previously
working installation was in trouble since I had plugged off the USB
cable by chance while being online. Installing the Win98 drivers was one
of a series of guesses by which I had tried to solve that problem. You
are right that _this_ attempt has not been the right choice.

Regards,
Matthias