Win XP Home, crashed by installing

[Guest]

A new CD (OEM) Win XP is crashing at the end of installing. Tryed it on three
different harddisks (IDE + SATA) - same result. Got a new CD from the
supplier - same problem. After restarting of the PC at the end of the
installation process, I get the Win logo on black background and the blue
moving dots stop after few seconds. Then the PC is dead.

Have I overseen some important issues in the installation prosedure?

 

[Guest]

With SATA you need to configure SATA in the BIOS,+ you need to use the F6
option before the xp installation.Other than that,power off computer,remove
battery,locate and move the boards CMOS pin from 1-2 to 2-3 for .30 seconds
then back to 1-2,replace battery,plug in power up.You'll need to reset BIOS
1st.

 

[Guest]

Thank you Andrew.

By the F6 option for a SATA harddisk I need a diskette in A: with some
drivers, but I dont have any diskette. Can I find this drivers at internet?

Have you a tip why I can't install Win XP at a normal IDE harddisk? Shall I
then also use the F6 option?

 

[Ron Martell]

A new CD (OEM) Win XP is crashing at the end of installing. Tryed it on three
different harddisks (IDE + SATA) - same result. Got a new CD from the
supplier - same problem. After restarting of the PC at the end of the
installation process, I get the Win logo on black background and the blue
moving dots stop after few seconds. Then the PC is dead.

Have I overseen some important issues in the installation prosedure?

What is the make and model of the motherboard in the computer?

How long did you leave the computer sitting at the end of the install
process before you powered it off?

What happens if you restart the computer after the failed install?
Does it resume the install or give you an error message or ???

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Hi Ron, here my answers:

Make and model: Aopen, AX4SPE-UN (with Pentium 4, 2,4 GHz, 768 RAM)

Powered PC off after 4 - 6 minutes (no activities at HD)

Restart after failed install (with the CD in the CD ROM): Install starting
from the beginning (loading, partitioning, formating, ...) again so far I
remember. No error message.

I am now writing to you from the same PC with a pirat Win XP Pro (without
SP2) installed at a SATA 250 GB harddisk without any problems. I want to have
a legal Win XP Home at my PC.

 

[Ron Martell]

Hi Ron, here my answers:

Make and model: Aopen, AX4SPE-UN (with Pentium 4, 2,4 GHz, 768 RAM)

Powered PC off after 4 - 6 minutes (no activities at HD)

Restart after failed install (with the CD in the CD ROM): Install starting
from the beginning (loading, partitioning, formating, ...) again so far I
remember. No error message.

I am now writing to you from the same PC with a pirat Win XP Pro (without
SP2) installed at a SATA 250 GB harddisk without any problems. I want to have
a legal Win XP Home at my PC.

Go to be something wrong with that particular XP Home installation CD
then.

Can you get a different OEM XP Home CD to try?

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Hi Ron,

After all my earlier "experiments", I came to the same conclusion. After
complaining, I got the second CD from the supplier. With the same problems.

Is it really possible to get two CD's with the same fault? I think I will
buy the next one by another supplier.

I want to use you as a reference in my talks with the supplier. What is the
meaning of the abriviation MVP (1997 - 2006)? Do you have a job by Microsoft?

Thank you for the identifiing of my problem.

Rolf Udgaard = Viking Drammen, Norway

 

[Ron Martell]

Hi Ron,

After all my earlier "experiments", I came to the same conclusion. After
complaining, I got the second CD from the supplier. With the same problems.

Is it really possible to get two CD's with the same fault? I think I will
buy the next one by another supplier.

I want to use you as a reference in my talks with the supplier. What is the
meaning of the abriviation MVP (1997 - 2006)? Do you have a job by Microsoft?

Thank you for the identifiing of my problem.

Rolf Udgaard = Viking Drammen, Norway

I have no official connection with Microsoft. MVP status is an annual
award, and I have received it each year since 1997. For more
information about the Microsoft MVP Program see


Back to your problem.

With 2 different OEM CDs producing the same problem there has got to
be something else involved.

You said it was an AOpen AX4SPE-UN motherboard. I have been selling
computers built with primarily AOpen components for over 10 years, but
that is one model motherboard that I do not recall ever having used.

I see from the specs that it is a socket 478 board with the Intel 865
chipset so there is nothing really exotic there.

It appears that you used a different hard drive for the XP Pro
install. If that is correct then perhaps there is a problem with the
hard drive you were using for XP Home. Try downloading the drive
manufacturer's diagnostic utility and testing the drive.

You might also try shutting of the CPU hyperthreading (assuming that
your P4 is a HT model) in the computer's BIOS and see if that gets
around the install glitch.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."