Win XP and MSIE 6 steal my graphics files

[Doug]

When I view websites with MSIE 6 running on XP Pro, they
refuse to display some graphics files. It's not that the
graphics won't load... they're being bypassed.

Example: On my woodworking company's web site:
www.SmokyMountainWoodworks.com there is a wooden arch
across the top of the page. Above that is a logo graphic
with a mountain, a few pine trees and the company name.
Under any other browser, or when using MSIE on Win 98,
it's all there. Under XP Pro and MSIE 6, the logo file
is missing.

If I click View/Source I find that the graphics call
portion of the code has been neatly snipped out of the
source code file.

I've checked my source code. It's fine. I've uploaded
it again. I re-iterate that under any other
browser/OpSys combo the code and the page displayed are
fine.

I've tried re-naming the file, saving it as a different
format, moving it to a different location on the page.
Nothing changes the fact that this combo just refuses to
display certain graphics files. And it's consistent
across all web pages.

Another problem file is my View Cart button. They're
being removed from every single page of this web site.
I've even tried switching to a button available on my
shopping cart providers server -- different file name,
different file format, different SERVER -- they're still
AWOL. This combo just refuses to display my View Cart
buttons.

I've found similar problems with other web sites I've
built. No consistency between file types, names, or
purpose. But the same files are missing every time I log
onto these sites. I've tested this with other peoples'
computers running XP and MSIE 6. Same results.

Why?

If it were just me, I'd just switch to Netscape or Opera
and dump MSIE 6, but I build web sites. Now I'm worrying
about how many other people are not seeing key parts of
these web sites because of this bug. Is there anything I
can do differently to avoid this?

Thanks!
Doug

 

[RayO]

If it's not in the source loaded to clients then it's
obviously not an issue on the client side. It's a
server-side problem. Without knowing exactly
what you server-side is doing it's impossible
to know. There are ways in which the server
side code can check the client's user-agent (ie
whether the request is coming from XP/IE6)
and change the content or even the URL, or
server. There may also be setting on the web-server
programs that may do this, or even from the
network side.

First, make sure that they are all going to
the same page/url on the client and that it's not
being redirected somehow to another page.

Second, check the server-side code, whether there is
anything in there that checks the user-agent of
the request and changes behavior.

A very useful simple troubleshooting technique is to
add something new to the content and upload it again,
or just add a new test page to the site. If the change
shows up on XP/IE6, then there's probably something
on the page's server side code that stripping that image
based on user-agent of the request. If it doesn't show up,
then it must be going to a different page, or server, based
on user-agents. in which case:

Third, check the web server's settings, and any
session related code, or isapi filters, you may be
running.

Fourth, contact the the web hosting company.
Is the site running on a web-farm, or going to
a single server, is there a load-balancer involved
that's using user-agents, have them check the DNS setting
too.


RayO

 

[Doug]

I write the code for these pages by hand coded HTML, so
I'm certain there is no browser checking going on.

I'll check with the hosting company on the other issues
you mentioned.

Thanks!
Doug

 

[Doug]

I write the code for these pages by hand coded HTML, so
I'm certain there is no browser checking going on.

I'll check with the hosting company on the other issues
you mentioned.

Thanks!
Doug

 

[Murray]

Are you running Norton Internet security?