will not allow entering an e-mail address from contacts

[TERRY]

WHILE CREATING OR FORWARDING AN E-MAIL, MY COMPUTER WILL NOT ALLOW ME TO PICK
AN EXISTING CONTACT FROM THE CONTACT LIST. I CAN SEE THE CONTACTS BUT CAN
NOT CHOOSE ONE.

WINDOWS XP - OFFICE 2003

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

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