Why don't I see email addresses in my Outlook address book?

[JohnM]

When I open the address book, I only see names - no email addresses. Yet, my
contact folders all have email addresses. I recently converted from Outlook
Express to Outlook 2007. What happened? How do I fix it?

 

[Brian Tillman]

When I open the address book, I only see names - no email addresses.
Yet, my contact folders all have email addresses. I recently
converted from Outlook Express to Outlook 2007. What happened? How
do I fix it?

When you say "converted", what do you mean? Are the email addresses in your
contacts records in the "E-mail", "E-mail1" or "E-mail2" fields and are they
underlined?

 

[Diane Poremsky {MVP}]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.











** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Richard Macdonald]

Diane,

Any idea when this bug might be fixed as I believe I am suffering this
fate...?

When I follow the directions for Outlook 2007 to fix this my Tools ->
Account Settings -> Address Books Tab shows "Outlook Address Book", but when
I double click and bring up the property dialog the list is empty. When I go
to the Contacts folder property dialog and the Outlook Address Book tab the
"Show this folder..." check box is grayed out!

Even the Tools -> Address Book -> Tools -> Options "Addressing" lists are
empty!

Could it have something to do with the file format? When I go to Tools ->
Account Settings -> Data files and select my Personal Folders properties it
shows the format as "Personal Folders File (97-2002)". I thought this format
was not compatible with Outlook 2007.

Very frustrating reading through so many posts and seeing the same
instructions and not being able to affect any change.

Richard

 

[Gordon]

Diane,

Any idea when this bug might be fixed as I believe I am suffering this
fate...?

When I follow the directions for Outlook 2007 to fix this my Tools ->
Account Settings -> Address Books Tab shows "Outlook Address Book", but
when
I double click and bring up the property dialog the list is empty. When I
go
to the Contacts folder property dialog and the Outlook Address Book tab
the
"Show this folder..." check box is grayed out!

Even the Tools -> Address Book -> Tools -> Options "Addressing" lists are
empty!

Could it have something to do with the file format? When I go to Tools ->
Account Settings -> Data files and select my Personal Folders properties
it
shows the format as "Personal Folders File (97-2002)". I thought this
format
was not compatible with Outlook 2007.

Did you do an in-situ upgrade to Office 2007? If so, then one of the results
of that can be a corrupted mail profile. Create a new profile (Control
Panel-Mail-Show Profiles-Add) and connect it to your existing pst file. Open
Outlook with the new profile and see if that fixes things.

 

[Russ Valentine [MVP-Outlook]]

The bug will not be fixed. Why do you say there is nothing that can be done
when we've posted the solution countless times? You must create a new
profile and migrate your data correctly.