Why does 3rd account fail?

[Scot]

Using OL2002, WindowsXP, on a new Sony VGN-FS550 laptop with the worst
tech support in the history of man along with a cheap hardware case
that broke within 3 weeks (HINT: Never buy a Sony -- never, never,
never).

I had two POP3 email accounts set up and each worked fine -- even
though OL fails to Send/Receive on the first try about 25% of the time.


THE PROBLEM: I added a 3rd POP3 account and it Sends but does not
Receive, ever. The new 3rd POP3 account fails to Receive every time.
I also setup the account on OLExpress to check it, and it works
perfectly fine.

QUESTION: Why won't the new 3rd POP3 account in Outlook 2002 work?
Again, it will Send, but it will NOT Receive.

NASTY RUMOR: I heard that Microsoft knows that Outlook fails for any
accounts more than two. Is that correct, that Outlook will not handle
more than two accounts in its set up?

A FIX?: If the nasty rumor was true, and if Microsoft has now fixed
the problem, will someone tell me where to find the download fix? I've
searched for one, but can't find it if it exists.

Thanks,

 

[Roady [MVP]]

Are these account using the same POP3 servers? If so you must configure your
your send/receive groups not to collect at the same time (since you cannot
be logged in at the same POP3 server with different credentials). You must
add a send/receive group for each mail account then and make sure that only
1 on the POP3 servers is set to receive.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Scot]

Yes. I think "yes" is the correct answer to your question. The 1st
POP3 account is Earthlink. The 2nd and 3rd POP3 accounts are
email-hosted accounts registered with the same registrar, meaning that
both the 2nd and 3rd accounts are mailboxes for the same domain and use
the same incoming and outgoing mail servers.

How do I accomplish what you're advising? I'm not a programmer, nor an
Outlook tech whiz. Can you give me the steps, or tell me where to find
the directions to do what you're advising?

To be clear, is it possible to have two POP3 email addresses in OL 2002
where each address is a separate mailbox for the same domain? And is
it possible for each of those email accounts to Send and Receive from
Outlook 2002?

Thanks for the reply.

 

[Roady [MVP]]

You can find the Send/Receive settings by going to;
Tools-> Options-> tab Mail Setup-> button Send/Receive...-> button Edit...
Select the account to make individual Send/Receive settings

No, having a separate Inbox is not possible unless you create separate
mailprofiles but then you won't be able to send/receive from additional
accounts. You can either use Wizard Rules to direct mails to separate
folders or add the Accounts column to your view so you can see from what
account the mail was collected.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Scot]

Thank you. I wasn't clear. I don't need to have mail incoming to my 3
different accounts go into 3 different Inboxes. I was referring to the
fact that 2 of my accounts are hosted by a registrar where I have
multiple mailboxes for a personal domain. The addresses for 2 of those
mailboxes are set up in my OL as 2 accounts. Those 2 addresses are
(e-mail address removed), and (e-mail address removed). Both use the same incoming and
outgoing mail servers which is "mail.mydomain.com."

MY QUESTION IS -----------
How do I get OL2002 to Send and Receive for all 3 of my accounts:
1. (e-mail address removed) (uses Earthlink's mail servers)
2. (e-mail address removed) (uses "mail.mydomain.com" as incoming/outgoing
mail servers)
3. (e-mail address removed) (uses "mail.mydomain.com" as incoming/outgoing
mail servers)

I think you're saying that the 2nd and 3rd accounts are in conflict
because they use the same mail servers at the same time, and that I
need to change the way OL treats the Send/Receive process for those 2
accounts. How to do that is what I need to know. Can you tell me with
a few specific steps? I can't find enough info on "Groups" in the Help
section to adequately understand what they are and how to work with
them in this case.

Again, having the incoming mail for all 3 of the accounts go to OL's
regular Inbox is fine. That's not my problem, and I can always make a
rule to alter that later if I need to.

Thanks again for your help.

 

[Roady [MVP]]

You can find the Send/Receive settings by going to;
Tools-> Options-> tab Mail Setup-> button Send/Receive...-> button Edit...
Select the account to make individual Send/Receive settings

To achieve what you want you can define a Send/Receive group for each
account (press New...)
Then for each group press Edit... so you can exclude the other account from
sending and receiving in that group.
So basically you'll end up with 3 groups which all just check 1 account so
you won't end up with authentication going wrong for accounts that are using
the same POP3 server.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Scot]

Thanks. I'm detailing what I did so someone else will have the steps
to follow if they read this.

I have 3 different POP3 accounts set up in Outlook 2002. The 2nd and
3rd accounts are separate email addresses using the same personal
domain hosted by a domain registrar. Therefore, those two accounts use
the same mail servers, which apparently causes a conflict when trying
to Receive mail from them when I click on OL's Send/Receive button to
Send/Receive for all 3 accounts at the same time.

Here's what I did to eliminate the conflict between the 2nd and 3rd
accounts:

1. Tools / Options / Mail Setup / Send/Receive,
2. the default entry is "All Accounts."
3. Highlight "All Accounts" and click "Edit"
4. Click on the 2nd account shown on the left
5. UNcheck the box at the top-- "Include account in this Send/Receive
group."
6. Repeat for the 3rd account.
NOTE: I have now made the 1st account the only operational account in
the default group.

7. Click "New"
8. Give it a name and click OK
9. Repeat the process above to eliminate the 1st and 3rd accounts.
10. Click "New" and repeat again to eliminate 1st and 2nd accounts.
NOTE: I have now created 3 separate groups, each group having only 1
account.

QUESTION:
Will this process eliminate the conflict and allow me to receive mail
from all 3 accounts by clicking once on OL's Send/Receive button?

 

[Roady [MVP]]

That's the idea. Does that work for you?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Scot]

Thanks again. It works -- almost. After using the customer
bully-pulpit to get the support people at the registrar/host to
understand that reliable transmission of email should be treated as a
serious effort, and not simply a fun pasttime for high school students,
I got them to take care of the errant settings on their end. However,
they still can't get a correct time stamp on email passing through
their mail servers.

Here's what's not working: Even though incoming and outgoing email is
being successfully transferred using our custom domain, and each of the
two mailboxes for that domain are setup as separate "groups" in the
Send/Receive option in Outlook 2002, OL2002 continues to give us this
ERROR Message:

----- Task 'Info-Domain - Sending and Receiving' reported error
(0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an
internal error. If you continue to receive this message, contact your
server administrator or Internet service provider (ISP). The server
responded: -ERR Can't open the message file - it's gone!' -----

Yes, even though the mail is successfully transferred. But, if there
are two or more incoming attachments, I receive the same incoming mail
twice.

Do you have any idea why Outlook would give up such an error message,
along with a successful transmission of email? And do you know why I
would receive duplicate mail when there are attachments?

Thanks, we appreciate your help.

 

[Brian Tillman]

Here's what's not working: Even though incoming and outgoing email is
being successfully transferred using our custom domain, and each of
the two mailboxes for that domain are setup as separate "groups" in
the Send/Receive option in Outlook 2002, OL2002 continues to give us
this ERROR Message:

----- Task 'Info-Domain - Sending and Receiving' reported error
(0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an
internal error. If you continue to receive this message, contact your
server administrator or Internet service provider (ISP). The server
responded: -ERR Can't open the message file - it's gone!' -----

This is a message from the POP server on your ISP to Outlook. It's not
Outlook saying that the message file is gone, it's the POP server saying
that.

Yes, even though the mail is successfully transferred. But, if there
are two or more incoming attachments, I receive the same incoming mail
twice.

Sounds to me like there are still issues on the ISP side.