Whoops! Record Disappeared!

[John Gregory]

I've been running Outlook 2003 with a .pst file created under Outlook 2000
since Spring. All OK. until today. I tried adding a Contact file, gave it a
Category designation, closed it, then attempted to pull it up using the
toolbar window next to the icon of the Address Book. I got "Outlook could
not find the requested contact." I switched to the Category View, found the
record, double clicked, it opened and I repeated the inquiry. Couldn't find!



In the "My Contacts" window directly under the task bars at the top of the
screen I have the following:



Contacts

Contacts In Personal Folder

Accounts in Business Contact Manager

Business Contacts in Business Contact Manager



Question) Should the first and second be there? The first gives an alpha
list of all records and the second does the same by category.

 

[Russ Valentine [MVP-Outlook]]

Please post a clearer description of your problem.
So you created a Contact record, not a file, right?
How did you create it? How did you assure it was created in a folder that is
enabled as an email address book?
What do you mean by "I repeated the inquiry?"
If you are using BCM, how is this not a BCM issue?

 

[John Gregory]

1) >>Please post a clearer description of your problem.<<
I'll try . but I'm very confused by "Business Contact". Perhaps if I answer
your questions it may shed enough light to point me in a specific direction
to investigate.

2) >>So you created a Contact record, not a file, right?<<
Yes.

3) >>How did you create it?<<
I simply added the name, address, phone, etc and assigned it a Category.
which ( I hesitate to add) appears on several other records but DIDN'T
appear on the Master List of categories when I assigned this one. It appears
there may be two .pst files here and they're getting confused (rather I'm
getting confused).

4) >>How did you assure it was created in a folder that is
enabled as an email address book?<<
I didn't. I don't the constraints under which these records are created as
they refer to folders. This may be the root cause of the issue; my ignorance
has lead to the reaction of another "phantom folder" into which this new
record got created and the "inquiries" (searches) I make to retrieve it isn't
searching that folder.

5) >>What do you mean by "I repeated the inquiry?"<<
The search for the record using the text box to the right of the Address
Book icon.

6) >>If you are using BCM, how is this not a BCM issue?
We're back to #1 again. I do remember making several records "Business
Contacts" when a window popped up asking if I wanted such a designation (I
never experienced this under Outlook 2000. perhaps because I chose some
different master setting during setup). I've read about the use of "Business
Contacts" but I have no understanding of how these records are being
distinguished from the bulk of what I have which are simply "Contacts".

Please post a clearer description of your problem.
So you created a Contact record, not a file, right?
How did you create it? How did you assure it was created in a folder that
is enabled as an email address book?
What do you mean by "I repeated the inquiry?"
If you are using BCM, how is this not a BCM issue?
--
Russ Valentine
[MVP-Outlook]

I've been running Outlook 2003 with a .pst file created under Outlook
2000 since Spring. All OK. until today. I tried adding a Contact file,
gave it a Category designation, closed it, then attempted to pull it up
using the toolbar window next to the icon of the Address Book. I got
"Outlook could not find the requested contact." I switched to the
Category View, found the record, double clicked, it opened and I repeated
the inquiry. Couldn't find!



In the "My Contacts" window directly under the task bars at the top of
the screen I have the following:



Contacts

Contacts In Personal Folder

Accounts in Business Contact Manager

Business Contacts in Business Contact Manager



Question) Should the first and second be there? The first gives an alpha
list of all records and the second does the same by category.

 

[Russ Valentine [MVP-Outlook]]

Let's start at the beginning. Business Contact Manager is a separate Outlook
add-in that is supported in another group.
http://office.microsoft.com/en-us/assistance/HP010729111033.aspx

Are you using that?
--
Russ Valentine
[MVP-Outlook]

1) >>Please post a clearer description of your problem.<<
I'll try . but I'm very confused by "Business Contact". Perhaps if I
answer your questions it may shed enough light to point me in a specific
direction to investigate.

2) >>So you created a Contact record, not a file, right?<<
Yes.

3) >>How did you create it?<<
I simply added the name, address, phone, etc and assigned it a Category.
which ( I hesitate to add) appears on several other records but DIDN'T
appear on the Master List of categories when I assigned this one. It
appears there may be two .pst files here and they're getting confused
(rather I'm getting confused).

4) >>How did you assure it was created in a folder that is
enabled as an email address book?<<
I didn't. I don't the constraints under which these records are created as
they refer to folders. This may be the root cause of the issue; my
ignorance has lead to the reaction of another "phantom folder" into which
this new record got created and the "inquiries" (searches) I make to
retrieve it isn't searching that folder.

5) >>What do you mean by "I repeated the inquiry?"<<
The search for the record using the text box to the right of the Address
Book icon.

6) >>If you are using BCM, how is this not a BCM issue?
We're back to #1 again. I do remember making several records "Business
Contacts" when a window popped up asking if I wanted such a designation (I
never experienced this under Outlook 2000. perhaps because I chose some
different master setting during setup). I've read about the use of
"Business Contacts" but I have no understanding of how these records are
being distinguished from the bulk of what I have which are simply
"Contacts".

Please post a clearer description of your problem.
So you created a Contact record, not a file, right?
How did you create it? How did you assure it was created in a folder that
is enabled as an email address book?
What do you mean by "I repeated the inquiry?"
If you are using BCM, how is this not a BCM issue?
--
Russ Valentine
[MVP-Outlook]

I've been running Outlook 2003 with a .pst file created under Outlook
2000 since Spring. All OK. until today. I tried adding a Contact file,
gave it a Category designation, closed it, then attempted to pull it up
using the toolbar window next to the icon of the Address Book. I got
"Outlook could not find the requested contact." I switched to the
Category View, found the record, double clicked, it opened and I
repeated the inquiry. Couldn't find!



In the "My Contacts" window directly under the task bars at the top of
the screen I have the following:



Contacts

Contacts In Personal Folder

Accounts in Business Contact Manager

Business Contacts in Business Contact Manager



Question) Should the first and second be there? The first gives an alpha
list of all records and the second does the same by category.

 

[John Gregory]

It appears I am. I clicked on File/Business Database/Properties, and found a
database created 6-5-2005. I apparently created that database and that's
where I remain. That may explain why I can't pull up new Contact Records
made after that date. I probably don't need to use Business Contact Manager
but I will check their forum. Meanwhile, can you tell me how to fall back to
where I was prior to 6-5-05... the "regular" database I must have been using
before I click the BCM button?

Let's start at the beginning. Business Contact Manager is a separate
Outlook add-in that is supported in another group.
http://office.microsoft.com/en-us/assistance/HP010729111033.aspx

Are you using that?
--
Russ Valentine
[MVP-Outlook]

1) >>Please post a clearer description of your problem.<<
I'll try . but I'm very confused by "Business Contact". Perhaps if I
answer your questions it may shed enough light to point me in a specific
direction to investigate.

2) >>So you created a Contact record, not a file, right?<<
Yes.

3) >>How did you create it?<<
I simply added the name, address, phone, etc and assigned it a Category.
which ( I hesitate to add) appears on several other records but DIDN'T
appear on the Master List of categories when I assigned this one. It
appears there may be two .pst files here and they're getting confused
(rather I'm getting confused).

4) >>How did you assure it was created in a folder that is
enabled as an email address book?<<
I didn't. I don't the constraints under which these records are created
as they refer to folders. This may be the root cause of the issue; my
ignorance has lead to the reaction of another "phantom folder" into which
this new record got created and the "inquiries" (searches) I make to
retrieve it isn't searching that folder.

5) >>What do you mean by "I repeated the inquiry?"<<
The search for the record using the text box to the right of the Address
Book icon.

6) >>If you are using BCM, how is this not a BCM issue?
We're back to #1 again. I do remember making several records "Business
Contacts" when a window popped up asking if I wanted such a designation
(I never experienced this under Outlook 2000. perhaps because I chose
some different master setting during setup). I've read about the use of
"Business Contacts" but I have no understanding of how these records are
being distinguished from the bulk of what I have which are simply
"Contacts".

Please post a clearer description of your problem.
So you created a Contact record, not a file, right?
How did you create it? How did you assure it was created in a folder
that is enabled as an email address book?
What do you mean by "I repeated the inquiry?"
If you are using BCM, how is this not a BCM issue?
--
Russ Valentine
[MVP-Outlook]
I've been running Outlook 2003 with a .pst file created under Outlook
2000 since Spring. All OK. until today. I tried adding a Contact file,
gave it a Category designation, closed it, then attempted to pull it up
using the toolbar window next to the icon of the Address Book. I got
"Outlook could not find the requested contact." I switched to the
Category View, found the record, double clicked, it opened and I
repeated the inquiry. Couldn't find!



In the "My Contacts" window directly under the task bars at the top of
the screen I have the following:



Contacts

Contacts In Personal Folder

Accounts in Business Contact Manager

Business Contacts in Business Contact Manager



Question) Should the first and second be there? The first gives an
alpha list of all records and the second does the same by category.

 

[Russ Valentine [MVP-Outlook]]

I'm reluctant to. I have absolutely no experience with BCM or what it does
with your Contacts data when you install it. It's hard to imagine that you
couldn't simply uninstall it if you were not intending to use it, but I sure
can't confirm that.
--
Russ Valentine
[MVP-Outlook]

It appears I am. I clicked on File/Business Database/Properties, and found
a database created 6-5-2005. I apparently created that database and that's
where I remain. That may explain why I can't pull up new Contact Records
made after that date. I probably don't need to use Business Contact
Manager but I will check their forum. Meanwhile, can you tell me how to
fall back to where I was prior to 6-5-05... the "regular" database I must
have been using before I click the BCM button?

Let's start at the beginning. Business Contact Manager is a separate
Outlook add-in that is supported in another group.
http://office.microsoft.com/en-us/assistance/HP010729111033.aspx

Are you using that?
--
Russ Valentine
[MVP-Outlook]

1) >>Please post a clearer description of your problem.<<
I'll try . but I'm very confused by "Business Contact". Perhaps if I
answer your questions it may shed enough light to point me in a specific
direction to investigate.

2) >>So you created a Contact record, not a file, right?<<
Yes.

3) >>How did you create it?<<
I simply added the name, address, phone, etc and assigned it a Category.
which ( I hesitate to add) appears on several other records but DIDN'T
appear on the Master List of categories when I assigned this one. It
appears there may be two .pst files here and they're getting confused
(rather I'm getting confused).

4) >>How did you assure it was created in a folder that is
enabled as an email address book?<<
I didn't. I don't the constraints under which these records are created
as they refer to folders. This may be the root cause of the issue; my
ignorance has lead to the reaction of another "phantom folder" into
which this new record got created and the "inquiries" (searches) I make
to retrieve it isn't searching that folder.

5) >>What do you mean by "I repeated the inquiry?"<<
The search for the record using the text box to the right of the Address
Book icon.

6) >>If you are using BCM, how is this not a BCM issue?
We're back to #1 again. I do remember making several records "Business
Contacts" when a window popped up asking if I wanted such a designation
(I never experienced this under Outlook 2000. perhaps because I chose
some different master setting during setup). I've read about the use of
"Business Contacts" but I have no understanding of how these records are
being distinguished from the bulk of what I have which are simply
"Contacts".





Please post a clearer description of your problem.
So you created a Contact record, not a file, right?
How did you create it? How did you assure it was created in a folder
that is enabled as an email address book?
What do you mean by "I repeated the inquiry?"
If you are using BCM, how is this not a BCM issue?
--
Russ Valentine
[MVP-Outlook]
I've been running Outlook 2003 with a .pst file created under Outlook
2000 since Spring. All OK. until today. I tried adding a Contact file,
gave it a Category designation, closed it, then attempted to pull it
up using the toolbar window next to the icon of the Address Book. I
got "Outlook could not find the requested contact." I switched to the
Category View, found the record, double clicked, it opened and I
repeated the inquiry. Couldn't find!



In the "My Contacts" window directly under the task bars at the top of
the screen I have the following:



Contacts

Contacts In Personal Folder

Accounts in Business Contact Manager

Business Contacts in Business Contact Manager



Question) Should the first and second be there? The first gives an
alpha list of all records and the second does the same by category.