Outlook 2002 is incompatible with Vista and this is one of the primary
symptoms. I know of no way to work around it.
There is a support article on this, #290684, at
http://support.microsoft.com/default.aspx/kb/290684. Problem is I can't make
it work on my vista o/s. This problem of not remembering passwoords has
plagued me for years now, I was excited to find the fix, but now can't make
it work in Vista.
Specifically, when I try to access the relevant registry key I get the
message "Registry Editor could not set security in the key currently
selected, or some of its subkeys". Then when I try to delete the S-1-5-21
etc. subkey I get the message "Cannot delete subkey...Error while deleting
key".
I have tried to delete the key while logged in as user and administrator,
but no luck.
Any ideas would be much appreciated. This is a very frustrating bug.